Senior Medical Billing & Insurance Resolution Specialist

Children's National Medical Center; Fairland (MD); On-site; USD 27,000 - 45,000; Full time

Job summary

The Sr Customer Service Representative at Children's National Medical Center will respond to parents and hospital staff regarding billing and insurance complaints of physician and hospital services. The role includes facilitating the hospital's charity process and handling complex billing inquiries.

You will review accounts, communicate clearly with families, coordinate with third-party payors, and document actions in multiple systems to support accurate and timely resolutions.

Qualifications

• High school diploma or GED required.
• Experience in medical billing or hospital billing preferred.
• Ability to explain complex billing in plain language.

Responsibilities

• Be first contact for billing questions from parents.
• Resolve billing concerns and follow up until resolved.
• Interpret EOBs for families and explain payments.
• Coordinate with third party payors when needed.
• Document actions in patient billing system accurately.

Skills

Billing accuracy

Customer service

Communication

Problem solving

Medical office experience

Education

High School Diploma or GED

Job description

The Sr Customer Service Representative at Children's National Medical Center will respond to parents and hospital staff regarding billing and insurance complaints of physician and hospital services. The role includes facilitating the hospital's charity process and handling complex billing inquiries.

You will review accounts, communicate clearly with families, coordinate with third-party payors, and document actions in multiple systems to support accurate and timely resolutions.