Senior Medical Assistant & Practice Operations Lead

Jobtailor; Canton (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a Medical Assistant to support ambulatory care operations. You will report to the Practice Manager, assist physicians and nurses, and provide high-quality patient care across various tasks including EKGs, injections, phlebotomy and records management.

Requirements include a Medical Assistant Certificate, a high school diploma, 1–3 years of relevant experience, and strong English communication. Proficiency with EMR and MS Office is expected.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Assistant Certificate required.
• 1-3 years related work experience required.
• Experience with computer systems required, including web-based applications and Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access.
• Written and oral communication skills in English.
• Knowledge of standard concepts, practices, procedures and policies.
• Ability to work collaboratively in small teams.
• Ability to provide professional, respectful, service-oriented customer service and remain calm in stressful situations.
• Competence providing patient care to neonatal, youth, young adult, middle-aged and elderly age groups.

Responsibilities

• Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses and other healthcare providers.
• Deliver high-quality service to patients and contribute to smooth practice operations.
• Serve as a role model by supporting, training and sharing knowledge with Medical Assistants, MA student externs and Practice Assistants.
• Recommend more effective use of resources.
• Identify and resolve OSHA compliance issues.
• Audit and maintain point-of-care testing and track test results.
• Participate in practice improvement initiatives and small projects.
• Greet patients and serve as a communication resource.
• Collect and communicate complete, accurate patient information to providers.
• Respond to phone calls and requests promptly and courteously.
• Escort patients to exam rooms and ensure availability of X-rays, lab slips, medical records and other information.
• Obtain vital signs, weight, blood pressure, pulse and temperature.
• Perform EKGs, injections and/or phlebotomy and assist providers.
• Perform departmental screening, laboratory tests and specimen collection.
• Implement quality control standards.
• Procure medical records and ensure proper patient identification on records and documents.
• Add medications to patient records in the EMR system.
• Assemble records according to BIDHC/APG policy and handle patient information requests according to established guidelines.

Skills

Patient Care

Communication

Team Collaboration

Stress Management

Role Modeling

Customer Service

Education

High School Diploma

Medical Assistant Certificate

Tools

EMR System

Web-Based Apps

Outlook

Word

Excel

PowerPoint

Access

Job description

Jobtailor is seeking a Medical Assistant to support ambulatory care operations. You will report to the Practice Manager, assist physicians and nurses, and provide high-quality patient care across various tasks including EKGs, injections, phlebotomy and records management.

Requirements include a Medical Assistant Certificate, a high school diploma, 1–3 years of relevant experience, and strong English communication. Proficiency with EMR and MS Office is expected.