Senior Media Operations Technician

Qurate Retail Group; West Chester (Chester County); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company in live social shopping is seeking a Senior Media Operations Technician to oversee broadcast operations. This role requires technical expertise in media operations, leadership skills, and the ability to troubleshoot equipment in a fast-paced environment. Join a team committed to innovation and excellence in the retail media space, offering competitive compensation and comprehensive benefits.

Benefits

Health care benefits starting on day 1

401(k)

Paid time off

Tuition reimbursement

Company discounts

Qualifications

• 3+ years of leadership experience in engineering or media operations.
• Experience troubleshooting broadcast equipment and systems.
• Understanding of television production processes.

Responsibilities

• Responsible for all incoming live and remote feeds.
• Maintain the output of live and non-live channels.
• Lead Media Operations team to meet operational standards.

Skills

Troubleshooting

Leadership

Communication

Technical Production

Education

College Degree or equivalent

Job description

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

The Senior Media Operations Technician is the technical lead and subject matter expert for the Media Operations Center to support the live broadcast and transmission. Reporting directly to the Media Operations Supervisor, you will work with multiple teams building relationships and communication to ensure the quality of our broadcast and functionality of broadcast equipment. You will report to the Manager of Media Operations.

Your Impact

As a Senior Media Operations Technician, you will be proficient in all systems and workflows to help maintain our high operational standards. You will ensure the successful operation of transmission output and seamless delivery on all broadcast platforms and streams, prioritizing the assigned operational workload and maintaining best practices. You will be the first responder to address any technical issues related to the broadcast, escalating to our engineering team. You will mentor less experienced team members, promoting the development of an experienced team.

• Must have availability to work 1st, 2nd and 3rd shift

What you will do

• Responsible for all incoming live and remote feeds and booking and scheduling of remote broadcasts. Provide high-level oversight to all transmission needs for the network.
• Maintain the output of all live and non-live channels and monitor the NOC dashboard to troubleshoot any broadcast network devices.
• Quality control and integrity checks of all incoming and outgoing video and audio signals.
• Lead Media Operations team to meet operational standards.
• Provide troubleshooting and support for transmission, control room systems, still store, play out, graphics, cameras, robotics, switchers and routers.
• Perform equipment installation, maintenance, and debugging. Specify parts to be ordered for repairs and projects.
• Maintain transmission and communication systems to ensure maximum reliability for all QVC platforms.
• Recommend ways of preventing equipment and systems failures, ensures that these recommendations are well documented.
• Establish standard operating procedures for all transmission technologies including remote QC and transmission.

What You Bring

• A College Degree, Technical School, Military Training or equivalent combination of training and experience.
• 3+ years of recent leadership experience in engineering, media operations, or network operations in a television broadcast environment.
• Must have experience troubleshooting broadcast equipment and systems, and react quickly to critical situations that occur in live broadcast situations.
• Experience with component level troubleshooting and broadcast equipment, systems design, and installations is required.
• Understanding of television production processes, broadcast operations, and technical production requirements.

#LI-onsite #LI-CV1

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

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