Senior Media Operations Technician

QVC; West Chester (Chester County); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in live social shopping seeks a Senior Media Operations Technician to ensure high-quality broadcast operations. The role involves managing live feeds, troubleshooting technical issues, and mentoring team members. This position offers a dynamic career with a comprehensive benefits package from day one.

Benefits

Competitive pay

Health benefits from day one

401(k)

Paid time off

Tuition reimbursement

Qualifications

• 3+ years of leadership experience in engineering, media, or network operations.
• Experience troubleshooting broadcast equipment and systems.
• Understanding of television production and technical requirements.

Responsibilities

• Manage all incoming live and remote feeds and oversee transmission needs.
• Conduct quality control and integrity checks of video and audio signals.
• Lead the Media Operations team to meet operational standards.

Skills

Troubleshooting

Leadership

Systems Design

Broadcast Operations

Education

College Degree, Technical School, Military Training, or equivalent experience

Job description

Join to apply for the Senior Media Operations Technician role at QVC

Senior Talent Acquisition Partner at QVC Group, Inc. - Broadcast Operations and Content Factory

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, e-commerce sites, and TV channels, making every screen a doorway to discovery, delight, and community.

The Opportunity

The Senior Media Operations Technician is the technical lead and subject matter expert for the Media Operations Center supporting live broadcast and transmission. Reporting to the Media Operations Supervisor, you will collaborate with multiple teams to ensure broadcast quality and equipment functionality. You will report to the Manager of Media Operations.

Your Impact

As a Senior Media Operations Technician, you will be proficient in all systems and workflows to maintain high operational standards. You will ensure successful transmission output and seamless delivery across all broadcast platforms and streams, prioritizing operational workload and best practices. You will address technical issues promptly, escalating when necessary, and mentor less experienced team members to develop their skills.

Responsibilities

1. Manage all incoming live and remote feeds, booking and scheduling remote broadcasts, and oversee transmission needs.
2. Maintain output quality of all channels and monitor network devices for troubleshooting.
3. Conduct quality control and integrity checks of video and audio signals.
4. Lead the Media Operations team to meet operational standards.
5. Support troubleshooting for transmission, control systems, graphics, cameras, robotics, switchers, and routers.
6. Perform equipment installation, maintenance, debugging, and specify parts for repairs.
7. Ensure maximum reliability of transmission and communication systems.
8. Recommend and document procedures to prevent equipment failures.
9. Establish standard operating procedures for transmission technologies, including remote QC and transmission.

Qualifications

1. College Degree, Technical School, Military Training, or equivalent experience.
2. 3+ years of leadership experience in engineering, media, or network operations within a broadcast environment.
3. Experience troubleshooting broadcast equipment and systems, responding quickly to live broadcast issues.
4. Component-level troubleshooting, systems design, and installation experience.
5. Understanding of television production, broadcast operations, and technical requirements.

We offer a comprehensive Total Rewards package including competitive pay, health benefits from day one, 401(k), paid time off, tuition reimbursement, and more. Join us for a dynamic career in a company committed to inclusion and belonging. For accommodations, contact us at [e-mail].