Senior Media Delivery & Platform Operations Lead

The Walt Disney Company; Santa Monica (CA); Presencial; USD 82.000 - 110.000; Jornada completa

Descripción de la vacante

The Walt Disney Company’s Disney Entertainment & ESPN Product & Technology team in Santa Monica invites a Senior Media Delivery Operations Specialist to own Tier 2 operational workflows for metadata, artwork, and platform services across Disney+, Hulu, and ESPN+. You will investigate issues, triage incidents, and drive improvements with product and engineering partners.

You will also participate in on‑call rotations, maintain runbooks, and help onboard new teammates, ensuring reliable platform

Formación

• Minimum of 5 years related work experience.
• Bachelor's Degree in TV/Film Production, Communications, Computer Science, Data Science/Analytics, or similar.
• Experience supporting digital media platforms, metadata systems, or content operations in a production environment.
• Strong working knowledge of metadata and artwork workflows for VOD and live content.
• Experience troubleshooting complex operational issues across platform services and content systems.
• Familiarity with JSON and XML structures and formatting.
• Experience interacting with APIs or API documentation (e.g., Swagger).
• Proven ability to manage multiple priorities in a fast‑paced operational environment.
• Strong analytical, organizational, and communication skills.
• Ability to work independently with minimal supervision and exercise sound operational judgment.

Responsabilidades

• Serve as Tier 2 operational support for metadata, artwork, and platform services impacting Disney+, Hulu, and ESPN+.
• Partner with Product and Engineering teams to understand platform behaviors, operational requirements, and system dependencies.
• Drive operational needs related to digital supply chain initiatives, platform tooling, and content business priorities.
• Act as a reliable operational contact during platform‑level issues, ensuring timely engagement and resolution.
• Independently investigate and troubleshoot complex metadata, artwork, and platform system issues affecting content availability or presentation.
• Analyze trends, recurring failures, and systemic issues to identify root causes and recommend corrective actions.
• Create, manage, and document incidents and remediation efforts, clearly communicating impact, status, and resolution.
• Escalate issues appropriately to engineering teams, providing detailed technical context and operational findings.
• Support on‑call rotations and respond to off‑hours incidents as needed to maintain platform reliability.
• Maintain and update operational documentation, runbooks, and troubleshooting guides to reflect current workflows.
• Support onboarding and training of new team members, sharing subject‑matter expertise and best practices.
• Serve as a knowledgeable resource for peers, helping resolve questions and reinforce standards.
• Promote adherence to established procedures, escalation paths, and operational expectations.

Conocimientos

Metadata workflows

Artwork workflows

JSON structures

XML structures

APIs

Prioritization

Analytical skills

Independent work

Educación

Bachelor's Degree (TV/Film Production, Communications, CS, Data Science/Analytics)

Herramientas

Swagger

SQL

Descripción del empleo

The Walt Disney Company’s Disney Entertainment & ESPN Product & Technology team in Santa Monica invites a Senior Media Delivery Operations Specialist to own Tier 2 operational workflows for metadata, artwork, and platform services across Disney+, Hulu, and ESPN+. You will investigate issues, triage incidents, and drive improvements with product and engineering partners.

You will also participate in on‑call rotations, maintain runbooks, and help onboard new teammates, ensuring reliable platform