Senior Media Delivery Ops: Metadata & Content Reliability

ESPN; Santa Monica (CA); On-site; USD 82,000 - 110,000; Full time

Job summary

ESPN’s Product & Technology team is seeking a Senior Media Delivery Operations Specialist in Santa Monica to own complex metadata, artwork, and platform services for Disney+/Hulu/ESPN+. You will partner with Product and Engineering to understand platform behaviors and drive operational improvements.

The role requires a minimum of 5 years experience in digital media operations, strong data/technical skills with JSON/XML, APIs, and SQL, and the ability to manage multiple priorities in a fast-paced

Qualifications

• Minimum of 5 years related work experience.
• Bachelor's Degree in TV/Film Production, Communications, Computer Science, Data Science/Analytics, or similar.
• Demonstrated experience supporting digital media platforms, metadata systems, or content operations in a production environment.
• Strong working knowledge of metadata and artwork workflows for VOD and live content.
• Experience troubleshooting complex operational issues across platform services and content systems.
• Familiarity with JSON and XML structures and formatting.
• Experience interacting with APIs or API documentation (e.g., Swagger).
• Proven ability to manage multiple priorities in a fast-paced operational environment.
• Strong analytical, organizational, and communication skills.
• Ability to work independently with minimal supervision and exercise sound operational judgment.

Responsibilities

• Serve as Tier 2 operational support for metadata, artwork, and platform services impacting Disney+, Hulu, and ESPN+.
• Partner with Product and Engineering teams to understand platform behaviors, operational requirements, and system dependencies.
• Drive operational needs related to digital supply chain initiatives, platform tooling, and content business priorities.
• Act as a reliable operational point of contact during platform-level issues, ensuring timely engagement and resolution.
• Independently investigate and troubleshoot complex metadata, artwork, and platform system issues affecting content availability or presentation.
• Analyze trends, recurring failures, and systemic issues to identify root causes and recommend corrective actions.
• Create, manage, and document incidents and remediation efforts, clearly communicating impact, status, and resolution.
• Escalate issues appropriately to engineering teams, providing detailed technical context and operational findings.
• Support on-call rotations and respond to off-hours incidents as needed to maintain platform reliability.
• Maintain and update operational documentation, runbooks, and troubleshooting guides to reflect current workflows.
• Support onboarding and training of new team members, sharing subject-matter expertise and best practices.
• Serve as a knowledgeable resource for peers, helping resolve questions and reinforce standards.
• Promote adherence to established procedures, escalation paths, and operational expectations.

Skills

Analytical thinking

Organizational skills

Communication skills

Independence

Education

Bachelor's degree (TV/Film Production, Communications, Computer Science, Data Science/Analytics, or similar)

Tools

JSON

XML

APIs

Swagger

SQL

Job description

ESPN’s Product & Technology team is seeking a Senior Media Delivery Operations Specialist in Santa Monica to own complex metadata, artwork, and platform services for Disney+/Hulu/ESPN+. You will partner with Product and Engineering to understand platform behaviors and drive operational improvements.

The role requires a minimum of 5 years experience in digital media operations, strong data/technical skills with JSON/XML, APIs, and SQL, and the ability to manage multiple priorities in a fast-paced