Senior Marketing Leader - Luxury Experience, NYC & Travel

Aramark; New York (NY); On-site; USD 97,000 - 130,000; Full time

Job summary

Aramark in New York seeks a Sr. Marketing Manager to lead marketing for a single high-profile enterprise client, blending hospitality, operations, and precision execution to deliver exceptional experiences.

This leader owns the full customer journey, from boardroom to breakroom, developing insight-driven, operational marketing strategies that elevate experience, drive revenue, and meet sophisticated client expectations. In-office presence in NYC and regular travel are required.

Qualifications

• 10+ years of experience in strategic marketing within hospitality, luxury or complex environments.
• Experience working with high-end or enterprise clients demanding discretion and elevated execution.
• Deep understanding of hospitality operations, merchandising, guest experience, and attention to detail.
• 5+ years of people management leading high-performing teams.
• Comfort operating in fast-moving, in-person environments with real-time problem solving.

Responsibilities

• Own the marketing vision across the entire guest journey, delivering refined experiences across executive programs, amenities, cafes, and everyday dining.
• Apply a white-glove, client-first mindset, ensuring every activation reflects premium standards, brand alignment, and attention to detail.
• Translate customer behavior, site nuances, and service expectations into thoughtful, high-impact marketing strategies.
• Lead quarterly and annual marketing planning across a multi-site national portfolio, balancing consistency with local relevance, seasonality, and trends.
• Develop and oversee elevated merchandising strategies that enhance presentation, storytelling, and sales performance.
• Partner with Culinary to shape menu storytelling, launches, and experiential moments aligned to marketing calendars and operational realities.
• Serve as a strategic partner to Culinary, Operations, and Finance for execution and financial stewardship.
• Maintain disciplined internal and client-facing rhythms for planning, reviews, and performance tracking.
• Manage and develop a direct report while acting as a high-influence connector across teams.
• Lead measurement and reporting strategy across sites, identifying trends, risks, and growth opportunities.
• Deliver clear, polished updates to senior client stakeholders and internal leadership.
• Use data, guest feedback, and operational insights to refine and optimize marketing efforts.

Skills

Strategic marketing

Enterprise client work

Hospitality operations

Merchandising

Guest experience

Executive presence

Storytelling

Organizational skills

People management

Job description

Aramark in New York seeks a Sr. Marketing Manager to lead marketing for a single high-profile enterprise client, blending hospitality, operations, and precision execution to deliver exceptional experiences.

This leader owns the full customer journey, from boardroom to breakroom, developing insight-driven, operational marketing strategies that elevate experience, drive revenue, and meet sophisticated client expectations. In-office presence in NYC and regular travel are required.