Senior Marketing Manager

Aramark Corporation; New York (NY); On-site; USD 97,000 - 130,000; Full time

Job summary

Aramark in New York seeks a Sr. Marketing Manager to lead marketing for a single high-profile enterprise client, blending hospitality, operations, and precision execution to deliver exceptional experiences.

This leader owns the full customer journey, from boardroom to breakroom, developing insight-driven, operational marketing strategies that elevate experience, drive revenue, and meet sophisticated client expectations. In-office presence in NYC and regular travel are required.

Qualifications

• 10+ years of experience in strategic marketing within hospitality, luxury or complex environments.
• Experience working with high-end or enterprise clients demanding discretion and elevated execution.
• Deep understanding of hospitality operations, merchandising, guest experience, and attention to detail.
• 5+ years of people management leading high-performing teams.
• Comfort operating in fast-moving, in-person environments with real-time problem solving.

Responsibilities

• Own the marketing vision across the entire guest journey, delivering refined experiences across executive programs, amenities, cafes, and everyday dining.
• Apply a white-glove, client-first mindset, ensuring every activation reflects premium standards, brand alignment, and attention to detail.
• Translate customer behavior, site nuances, and service expectations into thoughtful, high-impact marketing strategies.
• Lead quarterly and annual marketing planning across a multi-site national portfolio, balancing consistency with local relevance, seasonality, and trends.
• Develop and oversee elevated merchandising strategies that enhance presentation, storytelling, and sales performance.
• Partner with Culinary to shape menu storytelling, launches, and experiential moments aligned to marketing calendars and operational realities.
• Serve as a strategic partner to Culinary, Operations, and Finance for execution and financial stewardship.
• Maintain disciplined internal and client-facing rhythms for planning, reviews, and performance tracking.
• Manage and develop a direct report while acting as a high-influence connector across teams.
• Lead measurement and reporting strategy across sites, identifying trends, risks, and growth opportunities.
• Deliver clear, polished updates to senior client stakeholders and internal leadership.
• Use data, guest feedback, and operational insights to refine and optimize marketing efforts.

Skills

Strategic marketing

Enterprise client work

Hospitality operations

Merchandising

Guest experience

Executive presence

Storytelling

Organizational skills

People management

Job description

Job Description

We are seeking a strategic Sr. Marketing Manager to lead marketing for a single high profile enterprise client. This role is designed for a marketer who is deeply experienced in serving high end, clients and understands how hospitality, operations, and precision execution come together to deliver exceptional experiences.

This leader owns the full customer journey, from boardroom to breakroom, developing and executing insight driven, operationally sound marketing strategies that elevate experience, drive revenue, and meet the expectations of a sophisticated client audience. The role requires a strong in office presence in NYC and regular travel to portfolio locations. This is an in office or travel only position.

Compensation Data

COMPENSATION: The Salaried rate for this position is $97,350.00 to $130,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

End to End Customer and Guest Experience Strategy

• Own the marketing vision across the entire guest journey, delivering refined, relevant experiences spanning executive programs, amenities, cafes, and everyday dining
• Apply a white glove, client first mindset, ensuring every activation reflects premium standards, brand alignment, and exceptional attention to detail
• Translate customer behavior, site nuance, and service expectations into thoughtful, high impact marketing strategies across environments

Marketing, Merchandising, and Experience Execution

• Lead quarterly and annual marketing planning across a multi site national portfolio, balancing consistency with local relevance, seasonality, and emerging trends
• Develop and oversee elevated merchandising strategies that enhance presentation, storytelling, and sales performance
• Partner closely with Culinary to shape menu storytelling, launches, and experiential moments aligned to marketing calendars and operational realities

Cross Functional and Client Partnership

• Serve as a key strategic partner to Culinary, Operations, and Finance, ensuring seamless execution and strong financial stewardship
• Maintain disciplined internal and client facing rhythms for planning, reviews, and performance tracking
• Manage and develop a direct report while acting as a high influence connector across teams, translating strategy into precise, executable plans

Insight, Measurement, and Executive Communication

• Lead measurement and reporting strategy across sites, identifying trends, risks, and growth opportunities
• Deliver clear, polished, and visually compelling updates to senior client stakeholders and internal leadership
• Use data, guest feedback, and operational insights to continuously refine and optimize marketing efforts in line with evolving client expectations

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• 10 plus years of experience in strategic marketing, ideally within hospitality, food service, luxury retail, or complex operational environments
• Proven experience working with high end or enterprise clients who expect rigor, discretion, and elevated execution
• Deep understanding of hospitality operations, merchandising, guest experience, and attention to detail Demonstrated success leading complex cross functional initiatives with multiple stakeholders
• Strong executive presence with exceptional communication, storytelling, and organizational skills 5 plus years of people management experience, leading and developing high performing teams
• Comfort operating in fast moving, in person environments where real time problem solving is required

Location and Travel Requirements

• NYC based role with a primary presence at the clients NYC headquarters
• In office Monday - Friday or traveling only, no remote option
• 50% or more travel to national portfolio locations based on needs of business

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.