Senior Market Research Analyst

ogcglobal; Philadelphia (Philadelphia County); Remote; USD 85,000 - 125,000; Full time

Job summary

Comcast’s Product Growth and Marketing Team is seeking a Senior Market Research Analyst on a full-time basis to support various market research activities. This is a remote, full-time position working EST hours.

In this role you will work directly with clients and deliver consulting projects to senior stakeholders, applying your analytical background to the Customer Experience domain. The ideal candidate has a Bachelor’s degree in a related field and 3–5 years of market research or CX

Qualifications

• Bachelor’s degree required in a related field from a top university.
• 3–5 years of market research or CX experience, agency or client-side preferred.
• Strong quantitative research skills and ability to generate insights.
• Excellent communication and stakeholder engagement abilities.
• Proficient in PowerPoint; adept at creating clear, professional decks.

Responsibilities

• Manage research projects including vendor management and stakeholder communication.
• Coordinate cross-functional teams and data flows from multiple sources.
• Provide project management and analytical support with detailed plans and progress tracking.
• Support survey design with objectives, instruments, and quality controls.
• Develop ad-hoc reports translating data into actionable insights for decisions.
• Produce clear presentations and reports communicating findings to stakeholders.
• Provide timely updates to managers and clients with progress reports and recommendations.

Skills

Quantitative research

Communication skills

PowerPoint proficiency

Project management

Data analysis

Stakeholder engagement

Education

Bachelor's degree in Social Science, Management, Statistics, Computer Science, or related field

Tools

SurveyMonkey

Decipher

Qualtrics

Suzy

My-Take

Job description

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across a variety of industries, including Financial Services, Specialty Retail, Telecommunications, Hospitality and Software, helping them to gain a deep understanding of their customers, develop actionable insights, and improve business processes.

Comcast’s research team supports divisions and product lines with a wide range of quantitative and qualitative projects to inform strategic business decisions and strengthen customer experience. Comcast’s Product Growth and Marketing Team is seeking a Senior Market Research Analyst on a full-time basis to support various market research activities. This role provides a great opportunity for a dynamic individual to become part of a diverse, high-performing team in a large organization and be exposed to a range of cutting-edge market research methodologies and the research operations mechanism that drives it.

This is a remote, full time position working EST hours.

About the Role:

The ideal candidate for this position is bright, curious, detail-oriented and passionate about using data to help improve the customer experience. In this role, you will work directly with our clients and deliver consulting projects to senior stakeholders. This position provides an excellent opportunity to apply your strong analytical background to the Customer Experience domain, while working directly with global, Fortune 500 companies.

Responsibilities Include:

• Managing research projects, including vendor management, stakeholder communication, operational oversight, and ensuring consistency across large-scale trackers.


• Coordinating cross-functional teams and managing the flow of data from multiple internal and external sources.


• Providing project management and analytical support, including developing detailed project plans, tracking progress, and managing resources to meet objectives within scope, budget, and timelines.


• Supporting survey design by collaborating with stakeholders to define objectives, creating survey instruments, and implementing quality control measures to ensure data accuracy and reliability.


• Developing ad-hoc reports by synthesizing complex data from multiple sources into actionable insights and recommendations to inform strategic decision-making.


• Producing clear, professional PowerPoint presentations and reports that effectively communicate findings and insights to stakeholders.


• Providing succinct updates to managers and clients, including regular progress reports, key findings, and recommendations, ensuring proactive and transparent communication.

• Bachelor’s degree in Social Science, Management, Statistics, Computer Science, or a related field from a top university.


• 3–5 years of experience in market research, customer experience management, or related fields, preferably with experience in an agency or client-side role.


• Strong quantitative research skills, including demonstrated ability to analyze data and generate insights.


• Excellent communication skills, with the ability to collaborate with teams and engage effectively with stakeholders.


• Strong PowerPoint skills, focusing on quickly creating clear, professional decks with visuals.


• Exceptional attention to detail, time management, and workflow management, including project planning and prioritization.


• Experience with survey-based market research, including programming tools like SurveyMonkey, Decipher, Qualtrics, Suzy, or My-Take (preferred but not required).


• Ability to learn new tools and methodologies quickly; experience with Conjoint and MaxDiff analysis is advantageous.