Senior Marine Service Operations Manager

Naples Boat Mart; Naples (FL); On-site; USD 65,000 - 75,000; Full time

Job summary

Naples Boat Mart in Naples, FL is seeking a Service Manager to lead the service department, supervise technicians and writers, and drive profitability while delivering an exceptional customer experience.

The ideal candidate has at least 5 years in service operations with 2+ in a supervisory role, marine industry experience, OEM certifications, and proficiency with dealer management systems such as Lightspeed or DockMaster.

Qualifications

• Minimum of 5 years in service operations, with at least 2 years in a supervisory or management role.
• Marine industry experience preferred; related industries (automotive, powersports, RV) also considered.
• High school diploma or GED required.
• Technical certification or associate degree in marine technology or service management is a plus.
• OEM certifications preferred.
• Valid driver's license; boating license as applicable by state.
• Proficient in Dealer Management Systems (Lightspeed, DockMaster) and Microsoft Office.

Responsibilities

• Supervise and coordinate the daily activities of service technicians, writers, and support staff to ensure efficient workflow and timely job completion.
• Manage service staff; coach and train team members to maintain high technical and customer service standards.
• Monitor department profitability, manage labor efficiency, review repair order accuracy, and implement pricing strategies to meet objectives.
• Recruit, hire and, when necessary, terminate service personnel.
• Serve as the primary escalation point for customer concerns; ensure high levels of satisfaction through proactive communication and prompt service.

Skills

Team Management

Customer Service

Workflow Management

Quality Control

Financial Management

Education

High school diploma or GED

Technical certification or associate degree in marine technology or service management

Tools

Lightspeed

DockMaster

Job description

Naples Boat Mart in Naples, FL is seeking a Service Manager to lead the service department, supervise technicians and writers, and drive profitability while delivering an exceptional customer experience.

The ideal candidate has at least 5 years in service operations with 2+ in a supervisory role, marine industry experience, OEM certifications, and proficiency with dealer management systems such as Lightspeed or DockMaster.