Senior Manger Operations Program Support (Operations Office)

Metropolitan Transportation Authority (MTA); New York (NY); Hybride; USD 101 000 - 126 000; Plein temps

Avantages offerts par ce poste

Complimentary MTA transportation pass

Tax-advantaged commuter benefits

Pension plans and retirement savings

Résumé du poste

Metropolitan Transportation Authority (MTA) Construction & Development seeks a Senior Manager, Operations Program Support to coordinate and oversee support functions for a segment of the Capital Program and Business Operations. You will make timely decisions, escalate issues, and enable high-quality work products while directing managers and staff.

The role requires a Bachelor’s degree and seven years of related experience, with at least three years in a managerial capacity.

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or related field.
• Master’s degree preferred.
• Minimum seven years of related experience.
• At least three years in a managerial or supervisory role in a large organization.

Responsabilités

• Oversee administrative functions including compensation, facility management, payroll, leave, labor relations, space management, vehicle and equipment/supplies management.
• Coordinate with related parties across C&D.
• Develop, analyze, report, and maintain data supporting project management and operations.
• Identify issues and provide recommendations to senior management.
• Manage budget activities for capital projects within the unit.
• Prepare data analyses, reporting, and presentations.
• Support data/document management for project management systems.
• Assist in personnel requests and documentation for staffing.

Connaissances

Leadership

Analytical thinking

Communication

Collaboration

Attention to detail

Problem solving

Formation

Bachelor's degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or related field

Master's degree preferred

Outils

Microsoft Office

Power BI

Excel

PowerPoint

Teams

PeopleSoft

Description du poste

JOB TITLE: Senior Manager, Operations Program Support

AGENCY: Construction & Development

DEPT/DIV: Operations / Operations Office

REPORTS TO: Chief Administrative Officer

WORK LOCATION: 2 Broadway

HOURS OF WORK: 8:30 AM to 5:00 PM or as required (7.5HR/ DAY)

JOB FAMILY: ADC

GRADE: 005

SALARY RANGE: $100,757 to $125,946

DEADLINE: Open Until Filled

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

MTA Construction & Development reserves the right to remove this posting before the application deadline.

Agency Mission

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA's $6.8 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region's vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance customer experience and strengthen the reliability and resilience of the MTA system.

Telework

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The Senior Manager of Operations Program Support will manage MTA Construction and Development's efforts to implement and oversee various support functions for a component of the MTA Capital Program and Business Operations. Responsible for making timely decisions, escalating issues, and enabling efficient and high-quality work products pertaining to support functions. Directs and develops managers and staff.

Responsibilities

Typical duties may include:

• Manage implementation of administrative functions, including but not limited to some of the following areas: compensation, facility management, timekeeping/payroll, leave administration, labor/employee relations, space management (including field offices), non-revenue vehicle management, and/or equipment/supplies management.
• Coordinate with related parties throughout C&D.
• Manage the development, analysis, reporting, and maintenance of data and related systems supporting project management, business unit, or departmental operations.
• Identify issues, provide recommendations, and support resolution in coordination with senior management.
• May manage and complete budget activities and requests for capital projects within a business unit or support departmental or business unit operations.
• Manage and complete the preparation of data analysis, reporting, and presentations.
• May assist in managing and completing data and document management activities for project management systems within a business unit or integrated project.
• May support activities related to personnel requests and documentation for a department or a business unit, including temporary staffing services.
• Maintain related reports and data.
• May manage and assist in researching and resolving issues related to contracts and procurement requests for operations or capital program/project-related issues.

Education and Experience

Bachelor's degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.

Master's degree Preferred.

Must have a minimum of seven (7) years of related experience.

Must have at least three (3) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.

Competencies

• Experience in managing administrative functions supporting operations of a large organization preferred.
• Experience with MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.
• Excellent organization, communication, and interpersonal skills.
• Ability to work collaboratively and an aptitude for managing detailed analytical work.
• Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.
• Ability to handle sensitive and confidential information with sound judgment and discretion.
• Ability to work effectively with all levels of management and team members.
• Excellent team building, listening, problem-solving, and prioritization skills.
• Ability to work in a high-profile, high-pressure environment effectively.
• Proficiency in Microsoft Office Suite (including Excel, Access, and PowerPoint), PeopleSoft, Power BI, Teams, or similar applications.

Comprehensive Benefits & Total Rewards Package

Transportation & Financial Benefits

• Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost – Access high-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.
• Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

Additional Information

Final salary is determined by experience, skill set, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.