Senior Manager, Workplace Management (R-19608)

Dun & Bradstreet; Jacksonville (FL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave – up to 16 weeks

Sick leave

Education assistance

Volunteer days

401k with company matching

Health & wellness benefits

Medical, dental & vision insurance

Job summary

Dun & Bradstreet is seeking a Senior Manager, Workplace Management to lead the North America facilities team, including the Jacksonville HQ. You will oversee hard and soft services, drive maintenance programs, and partner with partners and security to keep operations safe and efficient.

This leadership role requires strong facilities background, budget oversight, and a proactive, collaborative mindset to support our business at scale.

Qualifications

• 5+ years in facilities management or similar leadership role
• Experience implementing Health, Safety & Quality policies to ISO standards
• Project management experience preferred
• Professional membership in a relevant body beneficial
• Understanding of managing local budgets
• Service oriented and a team player
• Strong planning, organizational and problem-solving skills
• Excellent communication skills (verbal & written)
• Reliable, responsible professional approach essential
• Proficiency in Microsoft Office Suite
• Ownership mindset: be proactive, collaborative and action-oriented
• Continuous growth mindset; seek learning through relationships and training
• Fluency in English and languages relevant to the market

Responsibilities

• Lead NA Facilities service teams (internal and external) to ensure smooth office operations
• Contract management at local level; monitor performance and KPIs
• Review and monitor Planned Preventative Maintenance (PPM) schedule
• Own relationship with building/property management, leadership and team members
• Liaise with landlords to ensure quality maintenance, repairs, and security services
• Be main point of contact for suppliers; supervise maintenance contractors and review service scope
• Guide facilities staff, vendors, and service providers; ensure coordination with minimal disruption
• Manage safe work permits and inspect work pre/post service/repair
• Ensure office compliance with health, safety and legislation
• Plan and implement conference and event solutions for business needs
• Involve in office-related projects from conception to completion
• Evaluate workspace usage to maximize capacity and adapt to team changes
• Partner with Director of Physical Security on emergency response and security incidents
• Oversee requisitions and purchase orders; coordinate with Finance and Sourcing
• Drive ESG initiatives and data collection for EST-related metrics

Skills

Facilities management

Health, Safety & Quality ISO

Project Management

Budget management

Communication skills

Microsoft Office Suite

Ownership mindset

Continuous growth mindset

English fluency

Tools

Microsoft Office Suite

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

We are looking for a Senior Manager to become a member of our Global Workplace Management Team. This role will be responsible for leading the facilities department and managing facilities operations for all North American activities. This is a leadership role that will drive a team to advocate for the development, implementation, maintenance, physical operational integration, and custodial control of all North American facilities with direct responsibility for the Jacksonville HQ.

The Senior Manager, Workplace Management will manage both the hard and soft services to ensure that team members are safe, secure, and comfortable and our core business is well supported. Planning, prioritizing and coordinating with all business partners are the fundamental skills you are bringing to drive forward the facilities function for D&B’s operations in North America.

• Leading and managing the North America Facilities service teams (internal and external) to ensure that the office operates smoothly and at optimal efficiency

• Contract Management at local level monitoring performance and review KPI’s

• Review & monitor Planned Preventative Maintenance (PPM) schedule ensuring adherence

• Owning the relationship with building/property management, leadership, and team members

• Landlord liaison to assure the quality of landlord related maintenance & repair and security services

• Main point of contact for all suppliers - supervise and lead maintenance contractors, reviewing their scope of services, as required

• Provides direction/guidance to the facilities staff, vendors, and service providers as required; ensure excellent coordination/execution of work with minimal disruption to operations, not limited to janitorial, food and vending services, building maintenance and grounds.

• Accountable for the management of safe system of work for all contractors on site, issue, and review of permits to work and inspection of work pre and post service/repair

• Overall responsibility for ensuring the office is compliant with health, safety, and legislation

• Anticipate and implement conference and event solutions that meet the requirements of the business

• Involvement in office related projects from conception to completion

• Evaluate, plan, and allocate workspace to maximize capacity and utilization for changing team formation

• Partners with Director of Physical Security to develop and implement Emergency Response Efforts, coordination of personnel, space, and equipment, advance efforts for the prevention and or mitigation of security incidents, and help determine appropriate responses (Site Leadership notification, CMT activation, etc.)

• Supervises the preparation and submission of team’s requisitions and purchase orders; partners with Finance and Sourcing and Procurement to ensure timely payment processing and reconciliation of invoices, monthly accruals, reforecasts, and variance reports required by Finance.

• Drive facilities ESG initiatives by researching, developing, and implementing measures to reduce waste, improve relationship/partnerships, and support D&B’s governance policies. Ensure facilities EST related data collections are performed timely and inputted into our central platform.

Essential Skills and/or Certifications

• Relevant experience in similar role for 5+ years in facilities management, operational and/or managerial roles

• Experience in implementing Health, Safety & Quality management policies and procedures to ISO standards & legislation

• Project Management experience preferred

• Professional membership in relevant body would be beneficial

• Understanding of managing local budgets

• Service orientated and a team player

• Strongly motivated to deliver a world class standard of support and guidance to the business

• Strong planning, organizational and problem-solving skills.

• Excellent communication skills (both verbal & written)

• Reliable, responsible and responsive person, who will bring professional approach to the role is essential

• Proficiency in Microsoft Office Suite skills

• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

• Where applicable, fluency in English and languages relevant to the working market.

Benefits We Offer

Generous paid time off in your first year, increasing with tenure.

Up to 16 weeks 100% paid parental leaveafter one year of employment.

Paid sick timeto care for yourselfor family members.

Education assistanceand extensive training resources.

Do GoodProgram: Paid volunteer days&donation matching.

Competitive401k with company matching.

Health & wellness benefits, including discounted Wellhubmembership rates.

Medical, dental&vision insurancefor you,spouse/partner&dependents.

Equal Employment Opportunity (EEO)_ : Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found_ here.

Accommodations information for applicants with disabilities** :** Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e‑mail to [e-mail] to let us know the nature of your accommodation request and your contact information.