Director, ServiceNow Engineering (R-19848)

Dun-; Jacksonville (FL); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Generous PTO

Parental leave (up to 16 weeks)

Paid sick leave

Education assistance

Volunteer days & donation matching

401(k) matching

Health & wellness benefits

Medical/dental/vision insurance

Job summary

Dun & Bradstreet is seeking a hands-on Director, ServiceNow Engineering to lead development and architecture of our ServiceNow Platform. You will coach engineers, drive platform excellence, and collaborate with Process Owners and Technology Operations teams to deliver scalable solutions.

In this role you will set standards, oversee planning and budgets, and champion automation, testing, and governance while growing the skills of your team across the organization.

Qualifications

• Bachelor’s degree in Computer Science or related fields.
• Minimum 8 years of leadership experience on the ServiceNow Platform.
• Understand platform architecture, data models, tables and integrations.
• Ability to break down requirements, estimate effort, and challenge estimates.
• Strong knowledge of Incident, Problem, Change, Knowledge, and CMDB workflows.

Responsibilities

• Drive core engineering excellence for ServiceNow Platform and products.
• Develop and execute project plans, manage budgets with cloud providers.
• Collaborate with stakeholders to propose architecture/design for implementation.
• Identify growth areas in testing, automation, and platform performance.
• Coach and mentor engineers and platform owners; enforce governance and reviews.

Skills

Leadership

ServiceNow

Architecture

JavaScript

REST APIs

UI Configurations

CI/CD

Coaching

Communication

Education

Bachelor’s degree in Computer Science

Tools

Flow Designer

Integration Hub

Discovery

Service Mapping

CSDM

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Director, ServiceNow Engineering (hands-on) is responsible for leading the overall development activities of the ServiceNow Platform. The leader needs enough technical depth to challenge designs, estimate work, make architecture decisions and develop/configure as needed. Along with leading a team of highly skilled engineers.

The Director, ServiceNow Engineering will work with various ServiceNow Process Owners and Technology Operations teams to understand their needs and propose appropriate architecture/design for implementation. As the leader of the team, this role will work with the team to grow their skills, drive opportunities of platform adoption, and focus on engineering excellence.

Essential Responsibilities:

• Drive Core Engineering Excellence to ensure we build, run and operate the ServiceNow Platform and core products with high Availability, Resiliency and operational insights.


• Develop and execute on project plan and timelines, manage budgets with our cloud provides and manage the relationships with internal and external partners.


• Collaborate with various stakeholders to understand their needs and propose appropriate architecture/design for implementation.


• Identify areas for growth with a focus on software development testing and automation.


• Drive automation with AI and other ServiceNow automation features while ensuring the right levels of testing and code quality checks are in place.


• Serve as a coach and mentor to platform architects, engineers, and platform product/process owners.

Essential Skills Needed:

• Bachelor’s degree in Computer Science or related fields.


• Minimum of 8 years of leadership experience on the ServiceNow Platform.


• Understand platform architecture, data models, tables, relationships, scoped applications, integrations, security, upgrade implications, and platform limits.


• The ability to break technical requirements into technical components, identify dependencies/complexity, estimate developer effort, and challenge estimates from the team partners.


• JavaScript, Business Rules, Script Includes, Flow Designer, Integration Hub, REST/SOAP APIs, ACLs, UI configurations, debugging and performance trouble shooting.


• Understanding how major products/capabilities interact (not necessarily be the SME for every module).


• Strong knowledge of Incident, Problem, Request, Change, Knowledge, Service Operations Workspace, CMDB and related workflows.


• Understand CI relationships, Discovery, Service Mapping, CSDM, identification/reconciliation, and data quality.


• Establish development standards, code reviews, technical governance, release controls andguardrails to prevent unnecessary customization.


• Recognize poor queries, inefficient scripting, excessive automation, integration bottlenecks and other platform performance risks.


• Understand Now Assist, GenAI capabilities, AI agents, skills, use cases, governance, security, and value realization.


• Source control, update sets/app repo, automated testing (APM), CI/CD, cloning, environment strategy, release, and upgrades.


• Challenge partner designs, estimates, staffing models, and technical recommendations rather than rely on vendors for technical direction.


• Hire, coach and develop engineers; establish expectations; conduct performance reviews.


• Demonstrate clear and effective verbal and written communication skills with all levels of staff.


• Ability to resolve problems quickly as they arise and lead through obscurity of these problems and build solutions for future.


• Demonstrated experience in leading people and working with diverse development teams.


• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.


• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.


• Up to 16 weeks 100% paid parental leaveafter one year of employment.


• Paid sick timeto care for yourselfor family members.


• Education assistanceand extensive training resources.


• Do GoodProgram: Paid volunteer days&donation matching.


• Competitive401k with company matching.


• Health & wellness benefits, including discounted Wellhubmembership rates.


• Medical, dental&vision insurancefor you,spouse/partner&dependents.

Equal Employment Opportunity (EEO)

Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities

Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.