Senior Manager, Virtual Computing Operations

Prattwhitney; Connecticut; Hybrid; USD 150,000 - 190,000; Full time

Job summary

RTX is seeking a Senior Manager, Virtual Computing Operations to lead enterprise-wide VDI, virtualization platforms, and related technologies. You will drive roadmaps, standards, and best practices while building and guiding a global IT team.

You will partner with End-Point Technology Engineering, Cybersecurity, Cloud, and other groups to align strategies with business needs, ensure high availability, security, and cost-effectiveness, and measure success with KPIs.

Qualifications

• Experience leading or supporting VDI in medium- to large-scale enterprise environments.
• Experience with virtualization technologies across compute, network, storage, application, and automation.
• Experience developing technology strategies, roadmaps, and sustainable solutions in 24/7 production environments.
• Experience leading and delivering reliable operational platforms in global production environments.
• Experience partnering with customers and senior leadership to oversee deliverables and milestones.
• Experience with UNIX/Linux/Solaris and/or Windows integration in medium- to large-scale environments.
• Experience with enterprise storage technologies such as NetApp and PowerMax.

Responsibilities

• Lead enterprise-wide operational support and strategy for virtual computing environments.
• Develop and execute long-term technology roadmaps, standards, and best practices for virtualization.
• Manage and develop a team of IT professionals, promoting cross-training and knowledge sharing.
• Partner with End-Point Technology Engineering, Cybersecurity, Cloud Engineering, Network Engineering, and program teams to align strategies.
• Drive continuous improvement, platform resilience, and customer satisfaction across global operations.
• Ensure high availability, security, scalability, and cost-effectiveness across virtual platforms.

Skills

VDI

Virtualization

Cloud adoption

Leadership

Roadmap planning

Strategic planning

UNIX/Linux/Windows integration

KPI development

Education

University degree or advanced degree in related field

Tools

NetApp

PowerMax

UNIX/Linux

Windows

Job description

Company Overview

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market-leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Corporate, Enterprise Services Infrastructure team: As a Senior Manager, Virtual Computing Operations, you will lead enterprise-wide operational support for RTX’s virtual computing environments, including Virtual Desktop Infrastructure (VDI), engineering compute platforms, virtualization infrastructure, and supporting technologies. You will lead a team of IT professionals responsible for delivering reliable, secure, scalable, and sustainable virtual platforms that enable business agility and growth. Working across Enterprise Services and business organizations, you will drive technology strategies, platform standardization, operational excellence, and continuous improvement while ensuring solutions align with enterprise architecture and evolving business needs.

What You Will Do

Lead enterprise-wide operational support and strategy for virtual computing environments, including VDI, engineering compute platforms, and virtualization infrastructure. Develop and execute long-term technology roadmaps, standards, and best practices for virtualization and related platforms. Manage and develop a team of IT professionals, promoting cross-training, documentation, and knowledge sharing to strengthen workforce capabilities and support a consistent operating model. Partner with End-Point Technology Engineering, Cybersecurity, Cloud Engineering, Network Engineering, Enterprise Digital Technology, and program organizations to align virtualization strategies with enterprise architecture and business requirements. Drive continuous improvement, platform resilience, operational sustainability, and customer satisfaction across global operations. Ensure high availability, security, scalability, and cost-effectiveness across virtual platforms and supporting technologies. Evaluate proposed virtual solutions to ensure operational supportability and alignment with hardware, software, security, network, and system utilization requirements. Develop and manage key performance indicators (KPIs) to measure platform effectiveness, operational performance, and service delivery. Influence enterprise architecture and technology decisions by evaluating solution options and communicating recommendations to technical and executive stakeholders. Support business growth, new program onboarding, and emerging technology requirements through scalable operational processes and support models. Identify opportunities to leverage emerging technologies and improve system effectiveness, resource efficiency, and customer experience. Provide technical and operational leadership to address complex challenges while balancing strategic priorities with day-to-day production support requirements.

Qualifications

Qualifications You Must Have Typically requires a University Degree or equivalent experience and a minimum of 10 years of prior relevant experience, or an Advanced Degree in a related field and a minimum of 7 years of experience.

• Experience leading or supporting virtual desktop infrastructure (VDI) in medium- to large-scale enterprise environments.
• Experience with virtualization technologies and architectures across compute, network, storage, application, and automation layers.
• Experience developing technology strategies, roadmaps, and sustainable solutions in complex, 24/7 production environments.
• Experience leading and delivering reliable operational platforms in global production environments.
• Experience partnering with customers and senior leadership to provide oversight, ensure deliverables are met, and drive accountability for key milestones.
• Experience with UNIX/Linux/Solaris and/or Windows integration in medium- to large-scale environments.
• Experience with enterprise storage technologies such as NetApp and PowerMax.

Qualifications We Prefer

Experience driving adoption of cloud-based solutions, including identifying and implementing use cases that deliver measurable business value.

Strong leadership, communication, interpersonal, and customer service skills, with the ability to