Senior Manager, Veteran & Military Business Development & Admissions

Meadows of Wickenburg; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Meadows Behavioral Health in Phoenix, AZ is seeking a results-driven leader for Business Development & Strategic Partnerships to advance veteran and military referrals and build strong partnerships with VA centers and related organizations.

The role emphasizes collaboration across Admissions, Business Development, clinical and operations to ensure timely admissions and effective referral pathways. Requires a Bachelor’s degree and experience with veterans or military healthcare systems.

Qualifications

• Bachelor’s degree or equivalent in behavioral health, social services, or related field.
• Experience working with veterans, active‑duty military, VA, DoD, TRICARE, behavioral health, substance use treatment, or business development strongly preferred.
• Strong communication, organization, networking, and relationship‑management skills.
• Ability to navigate complex referral and authorization processes.
• Ability to work collaboratively across multiple departments while independently managing strategic initiatives.

Responsibilities

• Develop and execute a comprehensive veteran and military business development strategy.
• Establish and maintain relationships with VA Medical Centers, VA outpatient clinics, VA Community Care, behavioral health departments, MTFs, TRICARE/managed-care organizations, veteran service organizations, nonprofits, military family support organizations, community providers, and referral partners.
• Identify emerging referral opportunities within VA, DoD, TRICARE, and veteran-serving organizations.
• Represent the organization at military, veteran, healthcare, and community events.
• Develop referral pathways and strategic partnerships that increase appropriate veteran and military admissions.
• Serve as the primary subject‑matter resource for Admissions regarding veteran and military referrals.
• Partner with Admissions to evaluate referral opportunities and identify potential barriers to admission.
• Assist with eligibility, referral requirements, authorizations, benefits, and payer‑specific processes.
• Coordinate communication between referral sources, Admissions, clinical teams, and external stakeholders.
• Support timely resolution of issues that could delay or prevent an appropriate admission.
• Develop standardized workflows and resources for veteran and military referrals.
• Maintain appropriate communication with referral sources throughout the admissions process.
• Serve as an internal advocate for the unique needs of veterans, active‑ duty service members, military spouses, and military families.
• Educate Admissions, Business Development, clinical, and operational teams regarding military‑specific systems, terminology, benefits, and referral pathways.
• Monitor changes affecting veteran and military healthcare access, including VA Community Care, TRICARE, DoD behavioral health programs, and relevant federal initiatives.
• Identify opportunities to improve the organization’s ability to serve this population.
• Function as the central connection between Business Development and Admissions for veteran and military referrals.
• Participate in regular meetings with BD and Admissions to review referral activity, barriers, opportunities, and trends.
• Create feedback loops between referral sources and internal teams.
• Develop clear escalation pathways for complex veteran and military cases.
• Track veteran and military referral activity, referral sources, admissions, conversion opportunities, and barriers.
• Analyze referral trends to identify geographic, organizational, and population‑specific opportunities.
• Develop reporting for leadership regarding veteran and military business development activity.
• Establish measurable goals related to referral growth, strategic partnerships, admissions conversion, and relationship development.
• Tracks referrals through HSRM, TRICARE & Availity portals.
• Develop and provide training for Admissions and Business Development staff on VA referral pathways, Community Care, TRICARE, active‑ duty referral processes, military treatment facilities, veteran-serving organizations, common authorization and eligibility barriers, and veteran/military population considerations.

Skills

Relationship management

Networking

Communication

Organization

Education

Bachelor’s degree or equivalent in behavioral health

Job description

Job Details: Job Location: MBH Remote Worker - Phoenix, AZ 85024, Position Type: Full Time, Education Level: Bachelors Degree, This is where you change your story

At Meadows Behavioral Health we understand that new directions to career advancing and improvement can be scary, but we are excited to offer you a possible new rewarding chapter with us! Come join us in transforming lives!

Who are we?

Meadows Behavioral Healthcare is a leader in the behavioral health industry. Meadows Behavioral Healthcare offer a range of specialized programs including residential, outpatient and virtual treatment. We provide care for drug and alcohol addiction, trauma, sexual addiction, behavioral health conditions, and co-occurring disorders. We offer state-of-the-art care including neurofeedback and other services. Our evidence-based approach is rooted in decades of clinical experience, with more than 45 years in the field. Our approach is different and success stories from our patients are the proof.

Who are you?

Are you compassionate, innovative and have a passion to make an impact? Are you looking to get your foot in the door with a company that will believe in your abilities and train you to advance? 75% of our current top-level executive staff are organic internal promotions from within.

Essential Duties Include:

Business Development & Strategic Partnerships

• Develop and execute a comprehensive veteran and military business development strategy.


• Establish and maintain relationships with VA Medical Centers, VA outpatient clinics, VA Community Care, behavioral health departments, MTF’s, installation leadership, TRICARE/managed-care organizations, veteran service organizations, nonprofits, military family support organizations, community providers, and referral partners.


• Identify emerging referral opportunities within VA, DoD, TRICARE, and veteran-serving organizations.


• Represent the organization at military, veteran, healthcare, and community events.


• Develop referral pathways and strategic partnerships that increase appropriate veteran and military admissions.

Admissions Collaboration

• Serve as the primary subject‑matter resource for Admissions regarding veteran and military referrals.


• Partner with Admissions to evaluate referral opportunities and identify potential barriers to admission.


• Assist with eligibility, referral requirements, authorizations, benefits, and payer‑specific processes.


• Coordinate communication between referral sources, Admissions, clinical teams, and external stakeholders.


• Support timely resolution of issues that could delay or prevent an appropriate admission.


• Develop standardized workflows and resources for veteran and military referrals.


• Maintain appropriate communication with referral sources throughout the admissions process.

Veteran & Military Population Advocacy

• Serve as an internal advocate for the unique needs of veterans, active‑ duty service members, military spouses, and military families.


• Educate Admissions, Business Development, clinical, and operational teams regarding military‑specific systems, terminology, benefits, and referral pathways.


• Monitor changes affecting veteran and military healthcare access, including VA Community Care, TRICARE, DoD behavioral health programs, and relevant federal initiatives.


• Identify opportunities to improve the organization’s ability to serve this population.

Cross-Department Collaboration

• Function as the central connection between Business Development and Admissions for veteran and military referrals.


• Participate in regular meetings with BD and Admissions to review referral activity, barriers, opportunities, and trends.


• Create feedback loops between referral sources and internal teams.


• Develop clear escalation pathways for complex veteran and military cases.

Referral Development & Tracking

• Track veteran and military referral activity, referral sources, admissions, conversion opportunities, and barriers.


• Analyze referral trends to identify geographic, organizational, and population‑specific opportunities.


• Develop reporting for leadership regarding veteran and military business development activity.


• Establish measurable goals related to referral growth, strategic partnerships, admissions conversion, and relationship development.


• Tracks referrals through HSRM, TRICARE & Availity portals.

Education & Training

• Develop and provide training for Admissions and Business Development staff on VA referral pathways, Community Care, TRICARE, active‑ duty referral processes, military treatment facilities, veteran-serving organizations, common authorization and eligibility barriers, and veteran/military population considerations.


• Maintain current reference materials and internal resources for staff.

Qualifications: Education and Experience:

• Bachelor’s degree or equivalent experience in behavioral health, social services, or related field.


• Experience working with veterans, active‑ duty military, VA, DoD, TRICARE, behavioral health, substance use treatment, or business development strongly preferred.


• Experience in business development, admissions, referral development, or case management.


• Strong understanding of the VA and/or military healthcare systems.


• Demonstrated ability to build relationships with senior healthcare, military, government, and community stakeholders.


• Strong communication, organization, networking, and relationship‑management skills.


• Ability to navigate complex referral and authorization processes.


• Ability to work collaboratively across multiple departments while independently managing strategic initiatives.

We are a Drug Free Company. All positions are designated as Safety Sensitive positions and in light of our company mission, the Company does not employ medical marijuana cardholders. Following an offer of employment, and prior to reporting to work, all applicants will be required to submit to and pass a substance abuse screen.

Meadows Behavioral Health is an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Meadows Behavioral Health provides reasonable accommodations to individuals with disabilities and if you need reasonable accommodation during any time of the employment process, please reach out to [e-mail].