Senior Manager, Utilities Customer Growth & Experience

Accenture PLC; Austin (TX); On-site; USD 113,000 - 338,000; Full time

Job summary

Accenture Song’s Utilities practice seeks a senior leader who can design, deploy, and oversee transformative service programs. You will drive assessments, craft future-state roadmaps, and manage client stakeholders to deliver measurable improvements in customer experience and operating efficiency.

You bring deep strategy and hands-on deployment experience, with a focus on AI-enabled, digital-first utility customer journeys and cross‑functional execution across front and back offices.

Qualifications

• Experience guiding organizations to reimagine customer service and support.
• Ability to design, measure, and transform service experiences.
• Proven track record leading assessment-to-implementation engagements.

Responsibilities

• Lead assessment‑to‑strategy‑to‑implementation engagements for utilities clients.
• Facilitate workshops, synthesize insights, and present actionable roadmaps.
• Guide clients in transforming service organizations and achieving measurable outcomes.

Skills

Strategy consulting

Leadership

Client stakeholder management

AI/GenAI knowledge

Education

Bachelor's degree or equivalent

Job description

Accenture Song’s Utilities practice seeks a senior leader who can design, deploy, and oversee transformative service programs. You will drive assessments, craft future-state roadmaps, and manage client stakeholders to deliver measurable improvements in customer experience and operating efficiency.

You bring deep strategy and hands-on deployment experience, with a focus on AI-enabled, digital-first utility customer journeys and cross‑functional execution across front and back offices.