Senior Manager, User Experience (UX) Design

ameriprise; Minneapolis (MN); On-site; USD 120,000 - 180,000; Full time

Job summary

Ameriprise Financial seeks a Senior Manager, UX Design to lead the creation of intuitive experiences for advisors, clients and prospects across web and mobile platforms. You will partner with cross-functional Agile teams and business leaders to transform user and business needs into impactful digital solutions, champion human-centered design and guide UX research.

You will mentor a high-performing design team, influence experience strategy, and collaborate to advance innovation and design

Qualifications

• Bachelor's degree or equivalent (4 years).
• 7+ years of UX design experience.
• Strong human-centered design process and web best practices.
• Proficiency with design tools, thinking, systems thinking, and agile methods.
• Experience with visualization tools (Figma, Sketch, InVision, Adobe Suite, Tableau/Power BI).
• Clear written and verbal communication of ideas and rationale.
• Knowledge of color theory, typography and web design standards.

Responsibilities

• Lead wireframes, mock-ups and deliverables to illustrate the intended user experience.
• Document design requirements and Agile acceptance criteria for developers.
• Present concepts and rationale to product teams and stakeholders.
• Manage workload and mentor a high-performing design team.
• Champion design and brand across programs, lead reviews and feedback.
• Conduct UX research, usability testing, surveys and card sorting.
• Contribute to strategy and approach for user experience.

Education

Bachelor's degree or equivalent

Tools

Figma

Sketch

InVision

Adobe Creative Suite

Tableau

Power BI

Job description

About Our Company

We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Shape the future of digital experiences at Ameriprise. We're seeking a strategic and creative Senior Manager, UX Design to lead the design of intuitive, engaging experiences for advisors, clients, and prospects. In this role, you'll partner with cross-functional Agile teams, business leaders, and technology stakeholders to transform user and business needs into impactful digital solutions across web and mobile platforms. You'll champion human-centered design, drive UX research initiatives, and help ensure a consistent, scalable user experience across products. As a design leader, you'll influence experience strategy, provide mentorship and constructive feedback, and play a key role in advancing innovation and design excellence throughout the organization.

Key Responsibilities

• Lead design efforts including the development of wireframes, mock-ups and other project deliverables to illustrate the intended user experience.
• Ensure accurate documentation of design requirements or Agile stories for the development team, as well as test plans or acceptance criteria for post-development acceptance testing. Ensure that designs meet business strategies and user requirements.
• Present design concepts and solutions, including rationale based on customer research and best practices, to the product development team and other key stakeholders.
• Effectively manage team work load and ensure knowledge sharing and cross-training of team members to effectively support the business and execute on team/function deliverables. Develop and maintain a high-performing team through effective hiring, coaching and performance management.
• Function as design/brand champion on all assigned programs. Including participation in and leading of peer design reviews/critiques, giving and receiving constructive feedback.
• Conduct UX research, including competitive research reviews, heuristic reviews, surveys, click studies, card sorting and usability testing. Author and present resulting research reports.
• Actively contribute in the strategy phase of projects, including leading design concepting and the approach for the user experience.

Required Qualifications

• Bachelor's degree or equivalent (4 years)
• 7+ years experience
• Proficient knowledge of human-centered design process, web best-practices and relevant disciplines, including information architecture, interaction and visual design.
• Proficient with design tools, design thinking, systems thinking, and agile methodology.
• Experience working with industry standard visualization tools and software (e.g. Figma, Sketch, InVision, Adobe Creative Suite, etc.).
• Strong written and verbal communications skills, including the ability to clearly articulate creative concepts and rationale.
• Working knowledge of design fundamentals such as color theory, composition, branding, typography and web design standards.

Preferred Qualifications

• A portfolio of professional UX design experience for digital products or services.
• Experience with user centered principles and techniques including design sprints, co-creation methods, behavioral design and research, service design and research.
• Experience designing transactional or complex interactions with consumer and/or B2B platforms.
• Experience designing for complex application ecosystems.
• Ability to interpret product requirements documents from a user-centered perspective.
• Working knowledge of usability testing and other research methods.
• Fundamental understanding of project management and business process management concepts.
• Working knowledge of basic HTML/CSS and experience inspecting and validating QA/test environments.
• Experience working with industry standard data visualization tools and software, including Tableau, High Charts, Power BI, etc.
• Experience adhering to ADA/WCAG standards for accessibility.
• Ability to work in both waterfall and agile project processes.
• Proficient prototyping and mockup skills to convey ideas and concepts.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver