Policy Services Leader, Commercial Ops & Strategy

The Silver Lining; Madison, Northern (WI, KY); Hybrid; USD 86,000 - 108,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short and Long Term Disability

Flexible Spending Accounts

401(k) Plan with Company Match

Paid Time Off

Job summary

West Bend is seeking a senior Policy Services leader to direct Commercial Enterprise operations across West Bend, Madison, or Appleton. You will guide supervisors and teams to meet service, quality, and productivity goals while shaping workforce planning and process improvements.

Candidate will collaborate with senior leadership, Product Owners, Underwriting, and other stakeholders to enhance the associate and agency partner experience and advance enterprise objectives.

Qualifications

• 7 years of experience in commercial insurance operations.
• 3 years of leadership experience.
• Experience with workforce planning, organizational design, resource allocation, and operational performance management.
• Demonstrated success leading process improvement, workflow redesign, technology implementation, or organizational change initiatives.
• Ability to establish performance measures and use operational data to evaluate capacity, service, quality, and productivity.

Responsibilities

• Lead all Commercial Enterprise Policy Services functions through supervisors and team leaders, executing performance expectations and accountability for service, quality, productivity, and operational results.
• Recruit, develop, coach, and retain leaders and associates while overseeing performance management, compensation, promotion, and other personnel decisions.
• Design, implement, and continually improve workflows, processes, procedures, and operating standards that support business objectives and enhance the associate, underwriting, and agency partner experience.
• Partner with senior leadership, Product Owners, and business stakeholders to evaluate, prioritize, and support process improvements, technology advancements, system enhancements, and operational needs.
• Develop and execute workforce plans that align staffing, organizational structure, roles, and team capabilities with current and future business demands.
• Establish and monitor performance standards, service levels, and operational measures across Policy Services functions.
• Lead the continued evolution of the Policy Services organization to remain responsive to enterprise priorities.

Skills

Leadership

Strategic planning

Workforce planning

Process improvement

Stakeholder management

Communication

Data-driven decisions

Education

Bachelor's degree in Business or Insurance

Associate in Underwriting

General Insurance designation

Tools

None

Job description

West Bend is seeking a senior Policy Services leader to direct Commercial Enterprise operations across West Bend, Madison, or Appleton. You will guide supervisors and teams to meet service, quality, and productivity goals while shaping workforce planning and process improvements.

Candidate will collaborate with senior leadership, Product Owners, Underwriting, and other stakeholders to enhance the associate and agency partner experience and advance enterprise objectives.