Senior Manager, Travel Services

Royal Caribbean Cruises Ltd; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Royal Caribbean Group in Miami seeks a Senior Manager, CAM Air Strategy and Operations to lead the global Crew Air operation, ensuring safe, reliable travel for shipboard employees across brands.

You will oversee teams in Miami and Manila, drive operational excellence, cost efficiency, and scalable processes as the organization transforms with automation and digital capabilities.

Responsibilities

• Lead the day-to-day Crew Air operation, ensuring operational continuity and service excellence.

Job description

Senior Manager, Travel Services

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Workforce Strategy and Movement Team has an exciting career opportunity for a full time Senior Manager, CAM Air Strategy and Operations reporting to theAVP, Crew Acquisition and Movement Operations.

This position is onsite and based in Miami, Florida.

This position is also not eligible for work authorization sponsorship.

Position Summary:

The Senior Manager, CAM Air Strategy and Operationsleads the global Crew Air operation, ensuring safe, reliable, and efficient air travel support for shipboard employees across Royal Caribbean Group brands.

This leader is responsible for overseeing Team Leads, Supervisors, Senior Analysts, Analysts, and Specialists located in Miami and Manila while ensuring operational excellence, financial stewardship, service delivery, and continuous improvement across the Crew Air function.

As the organization continues its transformation through automation and digital capabilities, this role partners with CAM leadership to evolve operational processes, improve performance, and build a scalable operating model. The Senior Manager translates business strategy into operational execution by leveraging analytics, cross-functional collaboration, process improvement, and leadership development to improve cost efficiency, operational performance, workforce productivity, and the overall crew experience.

Essential Duties and Responsibilities:

Operational Leadership

• Lead the day-to-day Crew Air operation, ensuring operational continuity and service excellence.