Senior Manager, Transmission Customer Experience & Reliability

Entergy; Baton Rouge (LA); On-site; USD 150,000 - 195,000; Full time

Job summary

Entergy Senior Manager, Transmission Customer Services, Risk & Reliability provides strategic leadership for Entergy’s Transmission Customer Services organization and Transmission Risk & Reliability functions.

The role leads customer engagement for Tier 1 industrial, nuclear, and specially designated transmission-served customers while driving system reliability, risk‑mitigation practices, execution readiness, and cross‑functional operational alignment across Power Delivery.

Qualifications

• Bachelor's degree in Engineering required.
• Electrical Engineering degree or MBA preferred.
• Minimum ten years of progressively responsible experience in the utility industry.
• Managerial supervisory experience required as part of progressive responsibilities.
• Preferred: Experience with Transmission and MISO tariffs.

Responsibilities

• Provide strategic leadership for Entergy's Transmission Customer Services and Transmission Risk & Reliability.
• Lead customer engagement for Tier 1 industrial, nuclear, and designated transmission-served customers.
• Drive system reliability, risk-mitigation practices, execution readiness, and cross-functional operational alignment across Power Delivery.
• Ensure customer expectations, transmission asset maintenance, operating event reviews, and risk-management processes are consistently applied.

Skills

Leadership

Customer engagement

Cross-functional collaboration

Communication

Risk management

Education

Bachelor's degree in Engineering

Electrical Engineering degree or MBA

Job description

Entergy Senior Manager, Transmission Customer Services, Risk & Reliability provides strategic leadership for Entergy’s Transmission Customer Services organization and Transmission Risk & Reliability functions.

The role leads customer engagement for Tier 1 industrial, nuclear, and specially designated transmission-served customers while driving system reliability, risk‑mitigation practices, execution readiness, and cross‑functional operational alignment across Power Delivery.