Senior Manager, Technology Operations - Salesforce

Walmart; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Paid time off and PTO

Education benefit

Job summary

Walmart seeks a Senior Manager, Salesforce Business Operations to own Salesforce for Walmart Marketplace globally. You will align platform priorities with business needs, partnering with Product, Engineering, Analytics, and Marketplace leadership to deliver scalable, intuitive experiences across the global organization.

You will balance strategic planning with execution, drive governance, user adoption, and cross-functional coordination to ensure Salesforce scales with Walmart Marketplace’s

Qualifications

• Bachelor's degree in computer science, information systems, engineering, business or related field and 5 years’ experience in project/program management or related area.
• Or 7 years’ experience in project/program management with 2 years’ supervisory experience.

Responsibilities

• Serve as business owner for Salesforce across Walmart Marketplace globally.
• Partner with Product and Engineering to define priorities and influence the Salesforce roadmap.
• Gather, prioritize, and document business requirements from stakeholders across global marketplaces.
• Design scalable Salesforce solutions to improve operational efficiency, data quality, and user experience.
• Lead governance, prioritization, and enterprise platform adoption initiatives.
• Coordinate release readiness including validation, change management, and communications.
• Develop and maintain business documentation, including requirements and SOPs.
• Monitor adoption and user feedback to simplify workflows and improve productivity.
• Ensure new functionality is supported with training and documentation.
• Champion data governance and drive automation where possible.

Job description

Position Summary

The Senior Manager, Salesforce Business Operations, serves as the business owner for Salesforce supporting Walmart Marketplace globally. This role sits within the Sales Operations organization and is responsible for ensuring Salesforce evolves in line with business priorities while delivering a scalable, efficient, and intuitive experience for users across global Marketplace organizations. Rather than serving as a traditional Salesforce Administrator, this leader partners closely with Product, Engineering, Sales Operations, Analytics, Operations, and Marketplace leadership to define platform priorities, translate business needs into technical requirements, and drive execution of the Salesforce roadmap. This individual will balance strategic planning with operational execution, leading governance, prioritization, user adoption, documentation, and cross-functional coordination to ensure Salesforce continues to scale alongside Walmart Marketplace's global growth.

What you'll do

• Serve as the business owner for Salesforce across Walmart Marketplace globally.
• Partner with Product and Engineering teams to define priorities, influence the Salesforce roadmap, and ensure business requirements are delivered effectively.
• Gather, prioritize, and document business requirements from stakeholders across global Marketplace organizations.
• Design scalable business processes and Salesforce solutions that improve operational efficiency, data quality, and user experience.
• Lead Salesforce governance by evaluating enhancement requests, establishing priorities, and ensuring alignment with organizational objectives.
• Drive cross-functional initiatives across Sales Operations, Business Development, Account Management, Product, and Engineering.
• Own release readiness by coordinating business validation, user acceptance testing, change management, and communications for platform enhancements.
• Develop and maintain business documentation, including requirements, process maps, release notes, SOPs, and operational playbooks.
• Monitor platform adoption and user feedback, identifying opportunities to simplify workflows and improve productivity.
• Partner with Sales Training and business leaders to ensure new functionality is supported with effective training and documentation.
• Champion data governance by improving data quality standards, business processes, and operational consistency across Marketplace organizations.
• Identify opportunities to streamline manual processes through automation and scalable Salesforce capabilities.
• Represent Marketplace business stakeholders in strategic Salesforce initiatives supporting global expansion and platform evolution.

What You'll Bring

• 5+ years of experience working with Salesforce Sales Cloud in a Business Operations, CRM Strategy, Product Owner, Business Analyst, or Salesforce Administration capacity.
• Strong understanding of Salesforce platform capabilities and CRM best practices.
• Experience translating business needs into scalable technology solutions.
• Proven ability to influence cross-functional stakeholders across business and technology organizations.
• Strong project management, prioritization, and organizational skills with experience leading multiple concurrent initiatives.
• Excellent communication skills with the ability to translate technical concepts into business-friendly recommendations.
• Experience leading governance, change management, and enterprise platform adoption initiatives.
• Demonstrated success supporting large, cross-functional, or global organizations.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.