Senior Manager, Head of Talent Operations

Ramp; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

100% medical, dental & vision insurance

401k with employer match

Flexible PTO

Fertility HRA up to $10,000 per year

Parental Leave

Pet insurance

Centralized home-office equipment ordering

Home-office equipment ordering

Health and Wellness stipend

In-office perks: lunch, snacks, drinks

Relocation support to NYC or SF

Job summary

A leading financial operations platform is seeking a Senior Manager, Talent Operations to lead and scale their recruiting organization. This role requires strong leadership, operational rigor, and expertise in recruiting technologies. You will be responsible for managing a team, overseeing the recruitment process, and ensuring compliance across jurisdictions. Competitive medical benefits, flexible PTO, and relocation support to New York or San Francisco are offered.

Qualifications

• 8+ years of relevant experience; 3+ years in talent/recruiting operations preferred.
• Experience managing high-performing teams.
• Expertise in recruiting systems and tech stack ownership.
• Experience supporting a large, complex recruiting organization (30+ recruiters preferred).
• Deep expertise in recruiting systems and tech stack ownership. Preference for experience with Ashby.
• Strong headcount planning, workforce planning, and reporting experience.
• Demonstrated experience building scalable processes in high‑growth environments.
• Strong project management skills with the ability to manage multiple high‑impact initiatives simultaneously.
• Experience supporting global hiring and multi‑jurisdiction compliance.
• Data‑driven decision maker with strong analytical capabilities.
• Exceptional cross‑functional communication and stakeholder management skills.

Responsibilities

• Lead and develop a team of Talent Operations professionals.
• Own the full recruiting tech stack and drive system optimization.
• Ensure compliance in recruiting processes and support global hiring.
• Own the full recruiting tech stack (ATS, scheduling tools, sourcing tools, CRM, interview tools, etc.).
• Partner with Tech Enablement to drive system implementation, integration, automation, and optimization.
• Evaluate and implement new tools as the organization scales.
• Oversee and evolve the internal recruiting “help desk” into a scalable, automated support function.
• Own execution and operational tracking of the company’s headcount plan in partnership with finance.
• Build systems to monitor hiring progress, recruiter capacity, and forecasting.
• Own end‑to‑end interview operations, including scheduling infrastructure.
• Build scalable processes and tooling to support high‑volume, complex hiring.
• Ensure a seamless and efficient experience for candidates, recruiters, and interviewers.
• Own and scale core recruiting programs, including interviewer enablement, referrals, and candidate experience, ensuring they drive hiring excellence at scale.
• Define success metrics and lead ongoing optimization to improve quality of hire, engagement, and overall recruiting performance.
• Ensure recruiting processes meet compliance requirements across jurisdictions.
• Partner with People Ops & Legal to support international hiring expansion.

Skills

Project management

Analytical capabilities

Communication skills

Stakeholder management

Recruiting systems expertise

Cross-functional communication

Education

Bachelor's degree

Tools

Ashby

Scheduling tools

Sourcing tools

CRM

Interview tools

Ashby

Job description

About Ramp

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future ‑ and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all‑in‑one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built‑in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family‑owned farms to e‑commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest‑growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.

Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirma, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

We’re looking for a strategic and operationally rigorous Senior Manager, Talent Operations to lead and scale the engine behind our recruiting organization. You will lead a team of 4 Talent Operations professionals and oversee the operational backbone supporting our ~40‑person recruiting team, which is growing rapidly in scale and complexity across functions and globally.

This role owns and strengthens core recruiting infrastructure ‑ including interview scheduling and operations, headcount governance, tech stack strategy, interviewer enablement, compliance, and candidate experience ‑ ensuring our systems are efficient, scalable, and built for continued growth. This is a highly cross‑functional leadership role requiring strong systems thinking and execution rigor.

What You’ll Do

• Talent Operations Leadership

  • Lead, coach, and develop a team of four Talent Operations professionals.

  • Drive prioritization, operational rigor, and scalable infrastructure to support a 40+ recruiter organization.

  • Be hands on where needed to continue to shape and grow this critical function.

• Recruiting Technology Strategy & Ownership

  • Own the full recruiting tech stack (ATS, scheduling tools, sourcing tools, CRM, interview tools, etc.).

  • Partner with Tech Enablement to drive system implementation, integration, automation, and optimization.

  • Evaluate and implement new tools as the organization scales.

  • Oversee and evolve the internal recruiting “help desk” into a scalable, automated support function.

• Headcount Planning & Governance

  • Own execution and operational tracking of the company’s headcount plan in partnership with finance.

  • Build systems to monitor hiring progress, recruiter capacity, and forecasting.

• Interview Operations & Scheduling

  • Own end‑to‑end interview operations, including scheduling infrastructure.

  • Build scalable processes and tooling to support high‑volume, complex hiring.

  • Ensure a seamless and efficient experience for candidates, recruiters, and interviewers.

• Programs & Experience (Interviewer Enablement, Referrals, Candidate Experience)

  • Own and scale core recruiting programs, including interviewer enablement, referrals, and candidate experience, ensuring they drive hiring excellence at scale.

  • Define success metrics and lead ongoing optimization to improve quality of hire, engagement, and overall recruiting performance.

• Compliance & Global Hiring Expansion

  • Ensure recruiting processes meet compliance requirements across jurisdictions.

  • Partner with People Ops & Legal to support international hiring expansion.

What You Need

• 8+ years of relevant experience; 3+ years in talent/recruiting operations preferred.

• 3+ years of experience managing high‑performing teams.

• Experience supporting a large, complex recruiting organization (30+ recruiters preferred).

• Deep expertise in recruiting systems and tech stack ownership. Preference for experience with Ashby.

• Strong headcount planning, workforce planning, and reporting experience.

• Demonstrated experience building scalable processes in high‑growth environments.

• Strong project management skills with the ability to manage multiple high‑impact initiatives simultaneously.

• Experience supporting global hiring and multi‑jurisdiction compliance.

• Data‑driven decision maker with strong analytical capabilities.

• Exceptional cross‑functional communication and stakeholder management skills.

Benefits (for U.S.-based full‑time employees)

• 100% medical, dental & vision insurance coverage for you

  • Partially covered for your dependents

  • One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $10,000 per year)

• Parental Leave

• Unlimited AI token usage

• Pet insurance

• Centralized home‑office equipment ordering for all employees

• Health and Wellness stipend

• In‑office perks: lunch, snacks, drinks, and more

• Budget for intra‑office travel

• Relocation support to NYC or SF (as needed)

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.