Senior Manager, Subway Schedules

Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 112,000 - 140,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) is seeking a Senior Manager, Subway Schedules to direct and supervise major scheduling activities for the subway network. You will coordinate with maintenance, dispatching, and capital construction to deliver reliable service and optimize timetables across IRT, IND and BMT lines.

The role requires extensive experience in timetable production, crew planning, and data analysis, with strong leadership to train staff and ensure compliance with contracts

Qualifications

• Bachelor’s degree in Arts/Sciences or related field; or an equivalent combo of education and experience.
• Minimum 7 years directing, managing, and supervising major scheduling activities for subway services.
• Minimum 3 years of managerial or supervisory experience overseeing a team of transit analysts and schedulers.

Responsibilities

• Oversee the development, testing, and rollout of master computerized train schedules and work programs.
• Supervise a team of transit analysts and schedulers to meet corporate transit goals.
• Analyze ridership metrics and on-time performance data to fine-tune headways and run times.
• Ensure compliance with safety regulations, agency standards, and labor agreements.
• Coordinate base and supplemental timetables and work programs for all subway lines.

Skills

Scheduling principles

Statistics

Computer science concepts

Automated scheduling

Supervision & training

Education

BA/BS in Business/Engineering/Math/Economics/Transportation Planning

Tools

HASTUS software

Google apps

Job description

Description

JOB INFORMATION

Title: Senior Manager, Subway Schedules

Authority: OA

Department: Customer

Division/Unit: Operations Planning

Location: 2 Broadway

Hours: 8 AM – 4 PM

Telework (if Applicable):

Reporting Manager (if Applicable): Superintendent

Deadline (if Applicable): Open Until Filled

Compensation Authority - Union: Senior Manager, Subway Schedules

Salary: $112,085 – $140,106 GENOPS 007

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

POSITION SUMMARY

This position is accountable for directing, managing, and supervising major scheduling activities, coordinating between schedules and various dependents for the development and implementation of computerized timetables and work programs for Department of Subways operated by the Authority.

The Senior Manager, Subway Schedules leads office-based planning, directing the creation and optimization of computerized train timetables. This role bridges high-level transit policy and field operations, coordinating closely with maintenance, dispatching, and capital construction to deliver reliable, efficient service across the subway network.

RESPONSIBILITIES

Direct Scheduling Operations:

• Oversee the development, testing, and rollout of master computerized train schedules and work programs.
• Manage Staff & Resources: Supervise a team of transit analysts and schedulers in an office environment to ensure accuracy and meet corporate transit goals.

Key Office & Administrative Functions:

• Data-Driven Optimization: Analyze ridership metrics, on-time performance data, and delay reports to fine-tune headways and run times.
• Policy Compliance: Maintain adherence to safety regulations, agency standards, and labor agreements regarding train crews.
• Supervise and direct the development and production of base and supplemental timetables, work programs, and other required material for major service changes. Ensure supplemental timetables and work programs are accurate and prepared in accordance with customer guidelines and within budget constraints.
• Manage and coordinate liaison and procedures between the Operating Departments and Information Service Department for the development and implementation of base timetables, supplemental timetables and work programs for all lines operated by the Authority. Manage and coordinate the development and implementation of all subway schedule software. Train and supervise all schedule personnel in computerized functions such as timetable production and crew-opting.
• Assist the Deputy Director in the development and coordination of training programs in the craft of schedule making for the subway schedule staff. Ensure that all timetables are prepared in accordance with loading guidelines and maintain service patterns and connections. Ensure work programs comply with the T.W.U. contract, past practice and budgetary constraints.
• Supervise and direct the development of various data reports from timetables and work program and the preparation of budget reports and correspondence. Create and distribute electronic files of base timetables, supplemental timetables and supporting materials for use by Service Delivery and outside vendors (i.e.: Google apps etc.)
• Direct and supervise the collection, analysis and evaluation of traffic and ridership data on transit service and coordinate same with System Data and Traffic. Coordinate and maintain a training protocol for new employees and continued training of all staff. Actively train all new staff in Subway Schedules. Provide necessary guidance to schedule writers in all three squads (IRT, IND and BMT) Improve proficiency in HASTUS software.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approve them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor, when possible, as applicable
• Escalates issues to other parties when needed, as applicable

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Arts/Sciences (BA/BS) Baccalaureate degree from an accredited college with a major in Business Management, Engineering, Mathematics, Economics, Accounting, Transportation Planning; or a related field or an equivalent combination of education and experience may be considered in lieu of a degree. Required
• Minimum 7 years This position is accountable for directing, managing, and supervising major scheduling activities, coordinating between schedules and various dependents for the development and implementation of computerized timetables and work programs for Department of Subways operated by the Authority. Required and
• Minimum 3 years This role requires a minimum of three years of managerial or supervisory experience and is responsible for overseeing a team of transit analysts and schedulers in an office environment to ensure accuracy and alignment with corporate transit objectives.

DESIRED SKILLS

• Must have knowledge of schedule making principles, techniques and related by-products. Required
• Knowledge of statistics and the ability to analyze and evaluate statistical data. Required
• Must have experience and thorough knowledge of computer science and system design. Required
• Requires a complete understanding of automated scheduling and data processing. Required
• Ability to effectively supervise and train all levels of schedule managers in computerized scheduling and scheduling techniques. Required
• A working knowledge of the Surface Transit Operation, union contract application, service pattern, pay practices and service policies. Required

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.