Senior Manager, Strategy and Operations

Tempus; Chicago (IL); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Incentive compensation

Restricted stock units

Medical and other benefits

Job summary

Tempus, Chicago-based, seeks a Senior Manager, Strategy & Operations to lead operational strategy for ECG-AI integration into clinical workflows at partner sites. You will drive rollout planning, educational outreach to clinicians, and ongoing adoption monitoring to maximize impact.

This role requires strong cross-functional leadership, experience with healthcare operations, and a track record of delivering scalable programs that bridge strategy and execution.

Qualifications

• 6+ years of strategy and operations experience within healthcare, healthtech, or life sciences.
• Proven ability to build structure and clarity in ambiguous environments.
• Excellent relationships with both technical and clinical stakeholders.
• Strong project management and execution capabilities.
• Outstanding communication and presentation skills.

Responsibilities

• Design and refine clinical workflows for ECG-AI insights within native hospital workflows.
• Orchestrate site rollouts and multi-team coordination without owning the IT build.
• Onboard and train clinical staff during launches, enabling smooth adoption of ECG-AI.
• Own post-launch adoption metrics and drive software utilization improvements.
• Track care pathways and ensure patients are guided to appropriate diagnostics and treatments.
• Identify and execute strategic projects to speed deployment and expand account management.

Skills

Experience & scope

Ambiguity navigation

Cross-functional collaboration

Project management

Communication

Education

MBA / MHA or equivalent

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. Our ECG-AI team is accelerating cardiac care by deploying AI-powered solutions designed to support clinicians in identifying patients at risk for cardiovascular conditions before critical events occur by using a pervasive, inexpensive diagnostic tool, the ECG. We are seeking a highly motivated, execution-oriented Senior Manager, Strategy & Operations to join our growing ECG-AI team. This individual will be pivotal in translating our advanced AI algorithms into everyday clinical practice. In this role, you will drive the operational blueprint for how ECG-AI is integrated into clinical workflows at our healthcare partner sites. You will lead clinical rollout strategy, manage long-term site relationships, track technology adoption, and spearhead high-priority strategic initiatives. This role demands a strategic thinker who thrives in ambiguity, possesses strong cross-functional management skills, and can move seamlessly between high-level strategy and hands-on execution.

What You'll Do

1. Clinical Operations & Partner Readiness
   • Design and Refine Clinical Workflows: Define, test, and implement standard operating playbooks detailing how ECG-AI insights are delivered, viewed, and actioned by clinical teams within their native workflows.
   • Orchestrate Rollouts: Serve as the central operational quarterback for new site launches, aligning project timelines cross-functionally with Tempus connectivity, product, and partner-site technical teams without being responsible for the underlying IT build.
   • Onboard Clinical Staff: Act as the operational face of Tempus during launches, educating and training hospital stakeholders (physicians, nursing staff, clinical coordinators, and administrators) on operational workflows and clinical utility.
2. Account & Relationship Management
   • Drive Adoption: Serve as the primary relationship owner post-launch, monitoring how clinicians engage with ECG-AI and identifying operational levers to improve software utilization and clinical integration.
   • Manage Account Health: Continually evaluate site performance and collaboration health, bridging the gap between clinical users and Tempus Product/Engineering teams to communicate user feedback and feature requests.
   • Track Care Pathways: Collaborate with partner site leadership to track patient follow-up rates, ensuring that flagged patients are successfully directed to the correct diagnostic and treatment pathways.
3. Strategic Initiatives
   • Scale the Program: Identify, evaluate, and execute strategic projects that improve deployment speed, scale account management processes, and lower the barriers to clinical adoption across a growing list of major health systems.
   • Build Operational Infrastructure: Turn ambiguous, early-stage challenges into repeatable, documented processes that the broader team can use to scale the ECG-AI footprint.
   • Support Commercial & Market Growth: Support market expansion initiatives, including clinical validation partnerships, ROI case studies, and cross-functional preparation for new algorithmic expansions.

Qualifications

• Required:
  • Experience: 6+ years of professional experience in strategy and operations, management consulting, healthcare operations, customer success, or project management within healthcare, healthtech, or life sciences.
  • Navigating Ambiguity: Proven ability to thrive in a fast-paced, rapidly evolving environment. A track record of building structure, processes, and clarity out of ambiguous situations.
  • Cross-Functional Collaboration: Exceptional relationship-building skills with a proven ability to partner effectively with both technical teams (EHR, data engineering, connectivity) and non-technical stakeholders (physicians, hospital executives).
  • Project Management & Execution: Strong organizational skills with the ability to manage multiple complex, multi-stakeholder account rollouts simultaneously.
  • Communication: Excellent presentation and interpersonal skills, with the ability to establish credibility and influence clinical and administrative leadership.
• Preferred:
  • Background: Prior experience working in a high-growth startup or a management consulting firm is highly encouraged.
  • Education: MBA, MHA, or equivalent advanced degree is a plus, but not required.
  • Domain Knowledge: Familiarity with hospital health systems, clinical workflows, or cardiology services.

Compensation and Benefits

• $130,000-$165,000
• The expected salary range may vary for other locations.
• Actual salary may vary based on qualifications and experience.
• Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Overview

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics.

We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives.

We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.