Senior Associate, Client Management Operations

Tempus; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Stock units

Medical benefits

Job summary

Tempus seeks a client-focused operations professional to support the Client Management Operations team. You will collect metrics, organize project performance, and prepare detailed client-facing materials for touchpoints and meetings.

In this role you will own client relationships, coordinate with lab, order processing, finance, and customer success teams, and act decisively to keep projects on budget and schedule while ensuring high-quality collateral.

Qualifications

• 2+ years in management consulting, customer success, or client-facing roles.
• Interest in Healthcare business side with proactive, organized work style.
• Strong communication and ability to coordinate across teams.

Responsibilities

• Support Client Management Operations by collecting project metrics and preparing client materials.
• Own client relationships; ensure meetings run smoothly with internal stakeholders to keep projects on budget and timeline.
• Escalate and resolve critical issues; maintain accurate collateral and documentation across projects.

Skills

Client-facing

Project coordination

Proactive communication

Organized

Google Suite

Slack

Microsoft Office

Salesforce Looker

Tools

Salesforce

Looker

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients at the right time. Based in Atlanta or Chicago

Responsibilities

• Support the Client Management Operations team by managing client (including government, DTC companies, researchers) activities by collecting key project metrics, organizing project performance, and providing proactive, detailed client-facing materials for the client touchpoints and other meetings.
• Own client relationships and ensure meetings are held efficiently and effectively Coordinate across internal stakeholders such as laboratory teams, order processing teams, finance, and customer success teams to ensure samples are moving appropriately through the lab, proactively flagging samples at risk or bottlenecks, and actioning swiftly to ensure projects meet budget and timeline.
• Support escalation and resolution of critical project related issues, with the ability to be resourceful and decisive without oversight.
• Maintain accurate, high-quality collateral and ensure extremely organized documentation across all projects and portals.
• Contribute ideas and expertise to internal initiatives to enhance product offerings across Tempus teams and ensure the growing team is equipped with effective resources, guidelines, and SOPs.

Qualifications

• 2+ years of experience in management consulting, customer success, account management, or client-facing roles is a must have.
• Demonstrated interest in the Healthcare industry, especially the 'business' side of science through prior professional or extracurricular experiences.
• A self-starter with strong proactive communication skills, who is highly organized and systematic with strong attention to detail and the ability to prioritize multiple competing tasks.
• Energized by working with external and internal stakeholders Creative and analytical mindset in order to problem solve, and confidence to ask key questions.
• Commitment to the success of the team; brings a collaborative attitude and the ability to create strong relationships.
• Skillful at working both independently and in team settings and comfortable with a fast-paced environment.
• Advanced skills in Google suite, Slack, Microsoft Office (especially Excel).
• Salesforce.com and/or Looker experience is a plus.

$70,000 - $90,000 The expected salary range may vary for other locations.

Actual salary may vary based on qualifications and experience.

Benefits

• Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company's first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We're looking for people who can change the world. Who question the status quo and don't shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We're looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.