Senior Manager, Strategic Accounts Programs

Jobtailor; Connecticut; On-site; USD 110,000 - 170,000; Full time

Job summary

Gartner is seeking a Senior Deal Support Lead in Connecticut to drive renewal and growth across high-value accounts. You will influence cross-functional teams and prepare strategic plans for senior leaders.

Responsibilities include building business cases with Client Value Managers, delivering action-oriented analyses, and scaling processes to improve retention and productivity while meeting tight deadlines.

Qualifications

• Bachelor's degree required.
• 5–7+ years of experience solving complex analyses and business problems.
• Experience as a business analyst or consultant at a top-tier firm, or in strategy roles at leading companies.
• Ability to influence leaders to drive business outcomes and growth.
• Ability to synthesize complex problems into concise statements and messages.
• Strong presentation and stakeholder communication skills.
• Excellent project management with internal/external stakeholders.
• Ability to meet tight deadlines and prioritize workloads.
• Proactive risk anticipation to protect client retention.

Responsibilities

• Lead deal support through cross-functional influencing on high-value renewals.
• Implement programs supporting retention and growth strategies.
• Create scalable action plans and prepare presentations for senior leaders.
• Collaborate with value managers and centers of excellence to build business cases for renewal and growth.
• Lead quantitative and qualitative analyses addressing retention and growth challenges.
• Partner with cross-functional teams to implement solutions.
• Improve processes and tools to increase quality and productivity.
• Scale the team's operating model to deliver deal support.
• Own actions, measure progress, and drive complex projects to completion.

Skills

Complex Analysis

Project Management

Stakeholder Communication

Business Case Development

Microsoft Excel

PowerPoint

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Job description

• Lead Deal Support through cross-functional influencing on the highest-value and most complex renewals across Gartner


• Implement programs supporting Gartner's retention and growth strategy


• Create scalable action plans and lead presentations in planning sessions and strategy meetings with senior leaders and Team NCVI partners


• Collaborate with Client Value Managers and Center of Excellence partners to build business cases for renewal and growth of large deals


• Lead quantitative and qualitative analyses to address Gartner's retention and growth challenges


• Partner with cross-functional teams to implement solutions


• Improve and innovate processes and tools to increase quality and productivity


• Scale the team's operational model to deliver exceptional deal support


• Own actions, measure progress, and lead complex projects through completion with action-driven insights

Requirements

• Bachelor's degree


• 5-7+ years of experience completing complex analyses and solving challenging business problems


• Experience as a business analyst or consultant at a top-tier consulting firm, investment banking associate, or strategy analyst for a leading company


• Ability to influence leaders to drive business outcomes and growth


• Ability to synthesize complex problems into concise statements and core messages


• Ability to present and communicate to key stakeholders and clients


• Outstanding project management skills involving internal and external stakeholders


• Ability to meet tight deadlines and prioritize workloads


• Forward-thinking ability to anticipate and mitigate risks to client retention


• Analytical proficiency in Microsoft Office, including Excel and PowerPoint


• Ability to clearly present and articulate through PowerPoint

Core Competencies

Demonstrates expertise in leading complex analyses and driving business outcomes through effective collaboration and communication with stakeholders. Proficient in project management and developing scalable strategies to enhance client retention and growth.

Highest-signal resume keywords

• Complex Analysis


• Project Management


• Stakeholder Communication


• Business Case Development


• Microsoft Excel

ATS Optimization Keywords

Hard Skills

• Complex Analysis


• Business Case Development


• Quantitative Analysis


• Qualitative Analysis


• Project Management

Soft Skills

• Influencing Leaders


• Synthesizing Complex Problems


• Prioritizing Workloads


• Anticipating Risks


• Presenting Insights

Industry Keywords

• Client Retention


• Growth Strategy


• Cross-Functional Collaboration


• Consulting


• Investment Banking

Tools & Technologies

• Microsoft Office


• PowerPoint