Senior Manager, Software Integrity & Trust

GoFundMe; San Francisco (CA); On-site; USD 243,000 - 364,000; Full time

Benefits offered by this job

Competitive pay

Healthcare benefits

Equity

Job summary

GoFundMe seeks a Senior Manager, Software Engineering (Integrity) to lead a team protecting donors and campaign organizers across GoFundMe and GoFundMe Pro. You will own end-to-end detection, content moderation, enforcement, tooling, and appeals Pipelines, building high-throughput systems to keep harmful content off the platform while preserving genuine fundraising.

You will operate in a high-stakes environment with strict precision/recall standards, balancing automated actions with human

Qualifications

• Bachelor's degree required and on-call production software experience.
• 7 years of production software experience.
• 4 years of experience managing software engineering teams.
• Experience building trust, safety, fraud, or risk mitigation systems for online platforms.
• Experience managing complete policy enforcement pipelines spanning signal detection, human review queues, enforcement actions, and appeals workflows.
• Experience collaborating with policy and legal teams to convert platform policies into automated systems.

Responsibilities

• Lead the software engineering team building detection, moderation, enforcement, and appeals systems.
• Review system architecture designs, write code, resolve critical incidents, and prototype new detection methods.
• Direct the full integrity lifecycle from signal ingestion to reviewer queues and enforcement actions.
• Track operational metrics like model precision/recall, detection coverage, and appeal reversal rates.
• Deliver capabilities for privacy protection, abuse prevention, transparency reporting, and regulatory compliance.
• Build scalable internal tools for analysts and investigators researching abuse.
• Evaluate and integrate third-party vendor platforms for detection and case management.
• Lead engineering incident response during platform abuse events and conduct post-mortem analyses.

Skills

Software engineering leadership

Detection systems

Moderation tooling

Incident response

Education

Bachelor's degree in Computer Science or equivalent practical experience

Job description

GoFundMe seeks a Senior Manager, Software Engineering (Integrity) to lead a team protecting donors and campaign organizers across GoFundMe and GoFundMe Pro. You will own end-to-end detection, content moderation, enforcement, tooling, and appeals Pipelines, building high-throughput systems to keep harmful content off the platform while preserving genuine fundraising.

You will operate in a high-stakes environment with strict precision/recall standards, balancing automated actions with human