Senior Manager of Software Engineering

GoFundMe; San Francisco (CA); On-site; USD 210,000 - 260,000; Full time

Benefits offered by this job

Fitness reimbursement

Health insurance

Massages

Standing desks

Free lunches

Team off-sites

Dog-friendly offices

Parental leave

Holidays & vacation

Commuter benefits

Volunteer days

401(k) with company matching

Udemy learning resources

Job summary

GoFundMe in San Francisco is seeking a senior engineering leader to head the integrity team, overseeing detection, moderation, enforcement, and appeals systems for donors and campaign organizers. You will drive high-throughput platforms, set precision/recall targets, and expand coverage to privacy and impersonation prevention while ensuring regulatory compliance.

You will recruit and mentor engineers, review architectures, and manage end-to-end policy enforcement pipelines across GoFundMe and

Qualifications

• 7 years of experience writing, reviewing, and operating production software systems in an on-call capacity.
• Experience collaborating with policy and legal teams to convert written platform policies into executable automated systems.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Experience building trust, safety, fraud, or risk mitigation systems for online consumer platforms or marketplaces.
• Experience managing complete policy enforcement pipelines spanning signal detection, human review queues, enforcement actions, and appeals workflows.
• 4 years of experience managing software engineering teams, including hiring and performance management.
• Experience navigating platform regulations, including the Digital Services Act, Online Safety Act, state privacy regulations, and charitable solicitation legal requirements.
• Experience producing regulatory transparency reports and responding to data audit requests from governing authorities.
• Experience selecting, integrating, or replacing vendor software for detection and case management.

Responsibilities

• Lead the software engineering team that protects donors and campaign organizers across GoFundMe and GoFundMe Pro.
• Own end-to-end detection, content moderation, enforcement, moderation tooling, and appeals pipelines.
• Build high-throughput systems that keep harmful content off the platform while preserving seamless fundraising.
• Set rigorous precision and recall standards balancing automated intervention with human review.
• Expand platform coverage into integrity domains, including privacy, impersonation prevention, and abuse detection.
• Deliver transparency reporting and appeals workflows to satisfy regulatory obligations.
• Manage, recruit, and mentor software engineers building detection, moderation, enforcement, and appeals systems.
• Review system architecture, write code, resolve incidents, and prototype new detection methods.
• Direct the full integrity lifecycle from signal ingestion to user appeals.
• Track metrics like model precision/recall, detection coverage, and review throughput.

Skills

Production software on-call

Policy collaboration

Regulatory reporting

Leadership experience

Education

Bachelors in Computer Science or equivalent

Tools

Vendor platforms

Job description

• You will lead the software engineering team that protects donors and campaign organizers across GoFundMe and GoFundMe Pro. You will own end-to-end detection, content moderation, enforcement, moderation tooling, and appeals pipelines. You will build high-throughput systems that keep harmful content off the platform while preserving seamless fundraising for authentic causes
• You will operate in a high-stakes technical environment where automated decisions directly affect active fundraisers and donation flows. You will set rigorous precision and recall standards that balance automated intervention with human review, and you will hold the line on accuracy before models reach production
• You will expand platform coverage into key integrity domains, including donor and fundraiser privacy, nonprofit impersonation prevention, and high-volume coordinated abuse detection. You will deliver robust transparency reporting and appeals workflows that satisfy regulatory obligations
• Manage, recruit, and mentor software engineers building detection, moderation, enforcement, and appeals systems
• Review system architecture designs, write code, resolve critical technical incidents, and prototype new detection methods
• Direct the full integrity lifecycle, from signal ingestion and machine learning classification to reviewer queues, automated actions, enforcement actions, user transparency, and user appeals
• Track key operational metrics, including model precision, recall against human baselines, detection coverage, time to enforcement, review throughput, and appeal reversal rates
• Deliver technical capabilities for privacy protection, abuse prevention, transparency reporting, and regulatory compliance across global jurisdictions
• Build a sustainable, scalable set of internal tools that analysts and investigators use to research individual and coordinated abuse
• Evaluate, integrate, and manage third-party vendor platforms for content detection and case management
• Lead engineering incident response during platform abuse events and conduct post-mortem root-cause analyses

Benefits

• $600 annual fitness and wellness reimbursement
• Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
• Weekly massages
• Standing desks
• Fully-stocked kitchens & daily lunches
• Team off-sites & monthly social events
• Many of our offices are dog friendly
• Enhanced parental leaves
• 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
• Caltrain GoPasses for our Bay Area commuters
• $50/month for employees commuting to and from work (public transit and/or parking)
• Quarterly volunteer events in each office to give back to our local communities
• “Gives Back” program, where employees nominate fundraisers weekly for donations from GoFundMe
• 401(k) retirement plan with company matching
• Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions

7 years of experience writing, reviewing, and operating production software systems in an on-call capacityExperience collaborating with policy and legal teams to convert written platform policies into executable automated systemsBachelor’s degree in Computer Science or equivalent practical experienceExperience building trust, safety, fraud, or risk mitigation systems for online consumer platforms or marketplacesExperience managing complete policy enforcement pipelines spanning signal detection, human review queues, enforcement actions, and appeals workflows4 years of experience managing software engineering teams, including hiring and performance managementExperience navigating platform regulations, including the Digital Services Act, Online Safety Act, state privacy regulations, and charitable solicitation legal requirementsExperience producing regulatory transparency reports and responding to data audit requests from governing authoritiesExperience selecting, integrating, or replacing vendor software for detection and case management