Senior Manager, Software Engineering (Integrity)

GoFundMe; San Francisco (CA); On-site; USD 243,000 - 364,000; Full time

Benefits offered by this job

Competitive pay

Healthcare benefits

Equity

Job summary

GoFundMe seeks a Senior Manager, Software Engineering (Integrity) to lead a team protecting donors and campaign organizers across GoFundMe and GoFundMe Pro. You will own end-to-end detection, content moderation, enforcement, tooling, and appeals Pipelines, building high-throughput systems to keep harmful content off the platform while preserving genuine fundraising.

You will operate in a high-stakes environment with strict precision/recall standards, balancing automated actions with human

Qualifications

• Bachelor's degree required and on-call production software experience.
• 7 years of production software experience.
• 4 years of experience managing software engineering teams.
• Experience building trust, safety, fraud, or risk mitigation systems for online platforms.
• Experience managing complete policy enforcement pipelines spanning signal detection, human review queues, enforcement actions, and appeals workflows.
• Experience collaborating with policy and legal teams to convert platform policies into automated systems.

Responsibilities

• Lead the software engineering team building detection, moderation, enforcement, and appeals systems.
• Review system architecture designs, write code, resolve critical incidents, and prototype new detection methods.
• Direct the full integrity lifecycle from signal ingestion to reviewer queues and enforcement actions.
• Track operational metrics like model precision/recall, detection coverage, and appeal reversal rates.
• Deliver capabilities for privacy protection, abuse prevention, transparency reporting, and regulatory compliance.
• Build scalable internal tools for analysts and investigators researching abuse.
• Evaluate and integrate third-party vendor platforms for detection and case management.
• Lead engineering incident response during platform abuse events and conduct post-mortem analyses.

Skills

Software engineering leadership

Detection systems

Moderation tooling

Incident response

Education

Bachelor's degree in Computer Science or equivalent practical experience

Job description

Senior Manager, Software Engineering (Integrity)

Want to help us help others? We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes, for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Senior Manager, Software Engineering, Integrity to help lead the engineering team that protects donors and campaign organizers across GoFundMe and GoFundMe Pro.

Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 3x a week.

The Job

You will lead the software engineering team that protects donors and campaign organizers across GoFundMe and GoFundMe Pro. You will own end-to-end detection, content moderation, enforcement, moderation tooling, and appeals pipelines. You will build high-throughput systems that keep harmful content off the platform while preserving seamless fundraising for authentic causes.

You will operate in a high-stakes technical environment where automated decisions directly affect active fundraisers and donation flows. You will set rigorous precision and recall standards that balance automated intervention with human review, and you will hold the line on accuracy before models reach production.

You will expand platform coverage into key integrity domains, including donor and fundraiser privacy, nonprofit impersonation prevention, and high-volume coordinated abuse detection. You will deliver robust transparency reporting and appeals workflows that satisfy regulatory obligations.

• Manage, recruit, and mentor software engineers building detection, moderation, enforcement, and appeals systems.
• Review system architecture designs, write code, resolve critical technical incidents, and prototype new detection methods.
• Direct the full integrity lifecycle, from signal ingestion and machine learning classification to reviewer queues, automated actions, enforcement actions, user transparency, and user appeals.
• Track key operational metrics, including model precision, recall against human baselines, detection coverage, time to enforcement, review throughput, and appeal reversal rates.
• Deliver technical capabilities for privacy protection, abuse prevention, transparency reporting, and regulatory compliance across global jurisdictions.
• Build a sustainable, scalable set of internal tools that analysts and investigators use to research individual and coordinated abuse.
• Evaluate, integrate, and manage third-party vendor platforms for content detection and case management.
• Lead engineering incident response during platform abuse events and conduct post-mortem root-cause analyses.

You

• Bachelor's degree in Computer Science or equivalent practical experience.
• 7 years of experience writing, reviewing, and operating production software systems in an on-call capacity.
• 4 years of experience managing software engineering teams, including hiring and performance management.
• Experience building trust, safety, fraud, or risk mitigation systems for online consumer platforms or marketplaces.
• Experience managing complete policy enforcement pipelines spanning signal detection, human review queues, enforcement actions, and appeals workflows.
• Experience collaborating with policy and legal teams to convert written platform policies into executable automated systems.

Preferred

• Experience navigating platform regulations, including the Digital Services Act, Online Safety Act, state privacy regulations, and charitable solicitation legal requirements.
• Experience producing regulatory transparency reports and responding to data audit requests from governing authorities.
• Experience selecting, integrating, or replacing vendor software for detection and case management.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position in this location is $243,000–$364,000+ equity + benefits. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please fill out this accommodation form.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org , an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘26 annual report .

For recent company news and announcements, visit our Newsroom .

A little more about you

GoFundMe is where we help people help each other. Help comes in many different shapes and sizes, and so we aim to hire a team who reflects the diverse backgrounds, experiences, lifestyles and values of the people who come to the platform every day.

You’ll see two sections below. The first section is a list of voluntary self-identification options so you can share what makes you, you! We want to understand the big picture of our employees’ identities, expressions, and abilities. The second section looks similar with slightly fewer specifics, and that one is for our company’s government reporting. Both of these sections are optional, and kept confidential. Your responses or your choice to opt-out have no influence on the hiring process for this role.

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