Senior Manager, Social Work Case Management & Operations

Highmark Health; Olympia (WA); À distance; USD 94 000 - 151 000; Plein temps

Résumé du poste

Highmark Health seeks a clinical operations leader to head a team of licensed professionals delivering social work case management. You will oversee staffing, training, and performance to achieve engagement targets and clinical outcomes, while ensuring compliance and continuous improvement across the department.

The role emphasizes clinical leadership, collaboration with cross-functional teams, auditing and optimizing service delivery, and steering strategic initiatives in a high-demand

Qualifications

• Master's Degree in Social Work or related field required.
• Licensed Social Worker (LSW) or equivalent licensure preferred.

Responsabilités

• Lead and manage day-to-day operations of the department.
• Ensure clinical quality, member outcomes, and regulatory compliance.
• Provide clinical leadership and support staff development.
• Monitor performance metrics and drive continuous improvement.
• Collaborate with cross-functional teams to meet engagement targets.

Connaissances

Leadership

Staff development

Clinical leadership

Communication

Virtual leadership

Project management

Formation

Master's Degree in Social Work or related field

MS in Social Work

Outils

Microsoft Office

Description du poste

Highmark Health seeks a clinical operations leader to head a team of licensed professionals delivering social work case management. You will oversee staffing, training, and performance to achieve engagement targets and clinical outcomes, while ensuring compliance and continuous improvement across the department.

The role emphasizes clinical leadership, collaboration with cross-functional teams, auditing and optimizing service delivery, and steering strategic initiatives in a high-demand