Senior Manager, Social Work Case Management

Highmark Health; Annapolis (MD); Remote; USD 94,000 - 151,000; Full time

Job summary

Highmark Inc. is seeking a senior-level clinical operations leader to head a team of licensed professionals delivering social work case management across a defined member panel.

You will oversee clinical quality, outcomes, regulatory compliance, and workforce development while driving enterprise initiatives. The role emphasizes staff development, performance management, and cross-functional collaboration with leadership to meet clinical and financial targets.

Qualifications

• Master's degree in Social Work or related field required; MSW preferred.
• Minimum 5 years of health-related clinical work experience.
• Minimum 3 years of management, supervisory, team lead and/or project leadership experience.
• Licensed Social Worker (LSW/LCSW) or equivalent licensure preferred; other licenses acceptable per job requirements.

Responsibilities

• Leads a team of licensed clinical professionals delivering social work case management services.
• Oversees clinical quality, member outcomes, and regulatory compliance.
• Manages staffing, scheduling, and workforce development to meet engagement and outcome targets.
• Provides clinical leadership and escalation for psychosocially complex cases; ensures evidence-based practices are followed.

Skills

Leadership

Clinical leadership

Communication

Virtual leadership

Workflow optimization

Education

Master's degree in Social Work or related

MS in Social Work

Tools

Microsoft Office

Job description

Highmark Inc. is seeking a senior-level clinical operations leader to head a team of licensed professionals delivering social work case management across a defined member panel.

You will oversee clinical quality, outcomes, regulatory compliance, and workforce development while driving enterprise initiatives. The role emphasizes staff development, performance management, and cross-functional collaboration with leadership to meet clinical and financial targets.