Senior Manager, Social Media, Overwatch

BLIZZARD ENTERTAINMENT, INC.; Irvine (CA); On-site; USD 107,000 - 199,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Relocation assistance

Paid holidays and vacation

Job summary

Blizzard Entertainment, Inc. is seeking a Senior Manager of Social Media for Overwatch to lead the global social strategy and day-to-day direction of the franchise’s social ecosystem.

You will report to the Director of Social & Content and translate roadmaps into social plans that deepen player connection and drive meaningful engagement across platforms. You will work cross-functionally with Brand Marketing, Product Marketing, Esports, regional teams, and agencies, shaping editorial frameworks,

Qualifications

• 10+ years of experience in social media, digital marketing, audience development, or related disciplines within gaming, entertainment, technology, consumer brands, or an agency environment
• Substantial experience in a functional leadership role, with a proven ability to set operational objectives, manage budgets and schedules, and develop team members
• Demonstrated experience developing and leading social strategies for a major brand, franchise, entertainment property, or live‑service product
• Experience leading complex cross‑functional campaigns from strategic development through execution and performance evaluation, including directing external agencies, creative partners, production teams, or other vendors
• Experience working across global and regional teams in a matrixed organization
• Deep understanding of major social platforms, audience behaviors, content formats, publishing practices, and measurement approaches
• Strong strategic and creative judgment, with a demonstrated ability to translate complex products, features, and business priorities into clear, compelling social strategies
• Excellent written and verbal communication skills, with the ability to influence stakeholders, gain acceptance in sensitive situations
• Strong organisational and project management skills
• Experience navigating sensitive player conversations, reputational risks, rapid‑response situations, or real‑time communications
• A proactive, highly autonomous, and structured leader who builds trust across stakeholders
• A player‑focused marketer and strong editor who understands social success requires cultural relevance and product connection
• General knowledge of cross‑functional relationships within a company

Responsibilities

• Lead the development and execution of Overwatch's global social strategy across major platforms
• Establish objectives, work plans, schedules, and performance measures for Overwatch social
• Manage the social budget for your area and participate in annual operating budget planning
• Translate roadmaps and major initiatives into cohesive social plans for launches and live events
• Represent Social in cross‑functional go‑to‑market planning and provide input to strategic decisions
• Develop channel strategies, playbooks, and content systems for launches and live-service engagement
• Guide briefs, concepts, and delivery with clear strategic and creative feedback
• Oversee the global social editorial calendar and maintain a consistent Overwatch voice
• Manage relationships with external social agency partners and ensure accountability
• Coordinate with regional teams for global-local alignment and collaboration with creators
• Align stakeholders with clear decisions and escalation paths for sensitive moments
• Guide real-time publishing and community engagement during launches and live events
• Translate data into decision-ready recommendations and establish test-and-learn approaches
• Manage multiple workstreams with visibility into priorities and risks
• Lead, develop, and mentor the social team with a player-first mindset

Skills

10+ years experience in social media

Functional leadership

Social strategies for major brand

Cross-functional campaigns

Knowledge of major social platforms

Strong communication

Tools

Sprinklr

Monday.com

Opal

Job description

Senior Manager, Social Media, Overwatch

Team Name: Senior Manager, Social Media, Overwatch Requisition ID: R028250

Job Description

Your Platform Blizzard has been a leader in entertainment for over 30 years, with millions of passionate fans globally. As our franchises expand into more realms, so too must our social reach, engagement, and conversation. We are seeking a candidate who will lead the release and growth of beloved Blizzard Titles: World of Warcraft®, Overwatch®, Diablo®, and other unannounced titles, that will captivate players globally.

Your Mission

As the Senior Manager, Social Media, Overwatch at Blizzard, you will help lead the strategy and day‑to‑day direction of the franchise's global social ecosystem. In this role, you will report to the Director, Social & Content, Overwatch and translate Overwatch's live‑service roadmap, seasonal campaigns, product priorities, and major cultural moments into social strategies that deepen player connection, drive conversation, and build sustained engagement across platforms. You will serve as a senior strategic partner to Brand Marketing, Product Marketing, the Development Team, Esports, regional teams, and external agency partners, making sure Social has an early and meaningful voice throughout campaign planning and execution. You will set operational objectives and work plans for Overwatch social, manage the budget and schedules for your area, and develop the team that brings the work to life. This is a highly cross‑functional, hands‑on leadership role.

Responsibilities

• Lead the development and execution of Overwatch's global social strategy across YouTube, TikTok, Instagram, X, Facebook, Twitch, and emerging platforms
• Establish operational objectives, work plans, schedules, and performance measures for Overwatch social, delegating assignments and ensuring the team delivers against them
• Manage the social budget for your area of responsibility, and partner with senior leadership on annual operating budget planning and the broader strategic planning process
• Translate seasonal roadmaps, game updates, collaborations, esports moments, and major franchise initiatives into cohesive social plans, and lead social planning for key launches and tentpole moments, including objectives, audience priorities, channel roles, creative opportunities, and measures of success
• Represent Social in cross‑functional go‑to‑market planning and provide input to strategic decisions that affect the franchise's social presence, ensuring platform behavior, audience needs, player conversation, and executional realities inform the broader marketing approach
• Develop and evolve channel strategies, editorial frameworks, playbooks, and repeatable content systems that support major launches and sustained live‑service engagement, and identify emerging platform behaviors, cultural opportunities, competitive shifts, and audience trends that strengthen Overwatch's relevance and reach
• Shape social‑first creative briefs, content concepts, campaign extensions, and platform‑native storytelling, and guide internal creative teams and external agency partners through development, review, and delivery with clear strategic and creative feedback
• Oversee the global social editorial calendar and maintain a consistent, recognizable Overwatch social voice, ensuring content is purposeful, timely, aligned with franchise priorities, and reflective of the player experience and Overwatch's evolving product offering
• Manage the day‑to‑day relationship with external social agency partners by setting priorities, providing direction, reviewing work, and ensuring accountability against agreed deliverables
• Partner with regional teams to align global strategy and support local adaptation, and collaborate with Creator, Community, and Communications teams to connect influential voices, player conversation, and cultural signals to social planning
• Build alignment across stakeholders with different priorities by clearly communicating decisions, trade‑offs, risks, and recommended actions, and manage review and escalation pathways for sensitive, reactive, or high‑visibility social moments
• Guide real‑time publishing, community engagement, and reactive content during launches and live events, monitoring player response to decide when the franchise should engage, adapt, or intentionally stay silent, while balancing planned campaign activity with live‑service flexibility
• Translate data and player conversation into concise, decision‑ready recommendations for franchise and marketing leadership, and establish test‑and‑learn approaches that improve content performance, audience retention, platform growth, and campaign effectiveness over time
• Manage multiple concurrent workstreams with clear visibility into priorities, dependencies, risks, and deadlines, bring structure to ambiguous requests, and proactively recommend practical solutions to gaps in strategy, process, resourcing, or execution
• Lead, develop, and mentor the social team, arranging training and growth experiences, identifying staffing needs, and fostering a collaborative, player‑first working environment built on strong judgment, accountability, and high creative standards

Player Profile

Minimum Requirements

• 10+ years of experience in social media, digital marketing, audience development, or related disciplines within gaming, entertainment, technology, consumer brands, or an agency environment
• Substantial experience in a functional leadership role, with a proven ability to set operational objectives, manage budgets and schedules, and develop team members
• Demonstrated experience developing and leading social strategies for a major brand, franchise, entertainment property, or live‑service product
• Experience leading complex cross‑functional campaigns from strategic development through execution and performance evaluation, including directing external agencies, creative partners, production teams, or other vendors
• Experience working across global and regional teams in a matrixed organization
• Deep understanding of major social platforms, audience behaviors, content formats, publishing practices, and measurement approaches, including social listening, sentiment analysis, channel analytics, and performance reporting
• Strong strategic and creative judgment, with a demonstrated ability to translate complex products, features, and business priorities into clear, compelling social strategies grounded in player needs and platform behavior
• Ability to develop persuasive strategic points of view, campaign recommendations, briefs, playbooks, and executive‑ready presentations
• Excellent written and verbal communication skills, with the ability to influence stakeholders, gain acceptance in sensitive situations without damaging relationships, and clearly articulate trade‑offs
• Strong organisational and project management skills with the ability to reprioritise as timelines shift and move comfortably between high‑level strategy, detailed executional review, and fast real‑time decisions
• Experience navigating sensitive player conversations, reputational risks, rapid‑response situations, or real‑time communications
• A proactive, highly autonomous, and structured leader who brings clarity to ambiguity and builds trust across creative, strategic, analytical, operational, and executive stakeholders
• A player‑focused marketer and strong editor who understands that social success requires both cultural relevance and a meaningful connection to the product, and who can improve work without personally executing every deliverable
• General knowledge of the relationships between functional groups across the company, including marketing, development, esports, and regional teams

Preferred Qualifications

• Experience supporting AAA or live‑service games
• Familiarity with Overwatch, its players, creators, competitive ecosystem, and broader franchise history
• Experience leading social strategy for global product launches, collaborations, livestreams, esports, or live events
• Experience developing YouTube programming, short‑form video strategy, or integrated content ecosystems
• Experience working with creators, influencers, or community‑led programmes
• Familiarity with tools such as Sprinklr, Monday.com, Opal, native platform analytics, social listening platforms, and project management systems
• Experience working with international audiences and regional marketing teams

Your Platform

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS and Android. Our World Activision Blizzard, Inc., is one of the world’s largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™.

Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet! Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well‑being for ‘Every World’ - we’ve got our employees covered! The videogame industry and therefore our business is fast‑paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners. We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under‑represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [e-mail]. General employment questions cannot be accepted or processed here. Thank you for your interest.

Rewards

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance; 401(k) with Company match, tuition reimbursement, charitable donation matching; Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave; Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance. Eligibility to participate in these benefits may vary for part‑time and temporary full‑time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

Base Pay

In the U.S., the standard base pay range for this role is $107,350.00 - $198,630.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.

Additional Information

Blizzard Entertainment® is a premier developer and publisher of entertainment software. After establishing the Blizzard Entertainment label in 1994, the company quickly became one of the most popular and well‑respected makers of computer games. By focusing on creating well‑designed, highly enjoyable entertainment experiences, Blizzard Entertainment has maintained an unparalleled reputation for quality since its inception.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

We provide a suite of benefits that promote physical, emotional and financial well‑being for ‘Every World’ - we’ve got our employees covered!

If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [e-mail].