Senior Manager, Shared Services - Vendor Management Office

BJ's Wholesale Club; Marlborough (MA); Hybrid; USD 129,000 - 164,000; Full time

Benefits offered by this job

Weekly pay

Free BJ's Memberships

Generous PTO

Health benefits

401(k) match

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club is seeking a Senior Manager, Shared Services VMO to serve as the enterprise SME for vendor governance and contract strategy. You will optimize risk, governance, and performance across global vendor relationships, partnering with Legal, Finance, and business units to drive cost efficiency and value.

The hybrid role requires leadership across cross-functional teams, with guidance on complex Work Orders, SOWs, and amendments, while driving AI/automation-enabled improvements in

Qualifications

• Bachelor’s degree in Commerce, Business, Supply Chain, or related field.
• 6–8 years of experience in vendor management, procurement, or shared services.
• Strong knowledge of vendor governance, contract management, and risk mitigation.
• Excellent negotiation, communication, and stakeholder management skills.
• Experience managing global vendors and offshore delivery models.

Responsibilities

• Develops and evolves Shared Services vendor management frameworks, policies, and best practices.
• Acts as SME for vendor governance, ensuring compliance with obligations and standards.
• Leads development and negotiation of complex contractual frameworks (Work Orders, SOWs, Amendments, Change Orders).
• Establishes performance management methodologies with KPIs, SLAs, and service credits.
• Leads cross-functional reviews to identify and mitigate vendor risks.
• Advises leadership on vendor investments, negotiations, and cost optimization.
• Leads vendor-enabled transformation initiatives, including AI and automation strategies.

Skills

Vendor governance

Negotiation

Stakeholder management

Analytical thinking

Problem solving

Education

Bachelor's degree in Commerce/Business/Supply Chain

Tools

Ariba

Job description

A World-Class Team

BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We're a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You'll Love Working at BJ's

At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow.

Here's just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.*
• Eligibility requirements vary by position.

The Senior Manager, Shared Services VMO, serves as the enterprise subject matter expert for vendor governance and contract strategy, providing contractual guidance and Shared Services best practices to business functions. This role ensures strategic alignment of vendor relationships, optimizes vendor performance, and drives cost-effective, high-quality service delivery. Partnering closely with Business Units, Shared Services leadership, Legal, and Finance, the Sr. Manager leads cross-functional initiatives to strengthen vendor governance, manage risk and compliance, enhance performance outcomes, and support long-term business transformation objectives.

Key Responsibilities:

• Develops, implements, and continuously evolves Shared Services vendor management frameworks, policies, and best practices to drive operational excellence, risk mitigation, and enterprise value realization.
• Serves as the subject matter expert for vendor governance, designing and enhancing governance models that ensure compliance with contractual obligations, regulatory requirements, and enterprise standards.
• Leads the development and negotiation of complex contractual frameworks, including Work Orders, Statements of Work, Amendments, and Change Orders, ensuring alignment with evolving business strategies and operational requirements.
• Establishes performance management methodologies and provides strategic oversight of KPIs, SLAs, and service credit mechanisms to drive accountability and continuous vendor performance improvement.
• Leads cross-functional reviews to proactively identify, assess, and mitigate vendor-related financial, operational, compliance, and service delivery risks.
• Advises senior leadership on vendor investment strategies, contract negotiations, and cost optimization opportunities to maximize business value and operational efficiency.
• Leads vendor-enabled transformation initiatives, including AI and automation strategies, partnering with business leaders to optimize service delivery models and accelerate enterprise objectives.
• Serves as the organization's trusted advisor and recognized expert on vendor governance, contract strategy, service delivery, and third-party risk management

Qualifications:

• Bachelor’s degree in Commerce, Business, Supply Chain, or related field
• 6-8 years of experience in vendor management, procurement, or shared services
• Strong knowledge of vendor governance frameworks, contract management, and risk mitigation.
• Excellent negotiation, communication, and stakeholder management skills.
• Experience managing global vendors and offshore delivery models.
• Strong analytical and problem-solving capabilities.
• Working knowledge of Ariba preferred.

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $128,500.00 - $164,000.00

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.