Senior Manager, Service Operations Enablement & Readiness

Cerebras; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Cerebras Systems is seeking a Senior Manager, Service Operations Enablement to own the transition from deployment to production and to build the operating capabilities across Cerebras infrastructure and service lifecycle.

This leader will drive Operational Readiness, On-Prem O M, Operator Enablement, Training Certification, and operational due diligence for new infrastructure environments, ensuring scalable OM models and clearly defined ownership across Cerebras-operated, partner-operated, and

Responsibilities

• Own Operational Readiness
• Define and maintain Cerebras Ready-for-Service requirements.
• Own the operational acceptance process between Build Deploy and production operations.
• Establish Operational Readiness Reviews for new clusters and major changes.
• Ensure monitoring, alerting, runbooks, escalation, support, spares, maintenance, and operator-readiness requirements are satisfied.
• Identify readiness gaps and drive them to closure.
• Measure Technical Completion to Operational Acceptance performance.
• Analyze early-life production issues and improve readiness criteria accordingly.
• Build the On-Prem O M Model
• Define scalable O M models for customer on-premises deployments.
• Establish responsibilities for Cerebras-managed, jointly operated, and customer-operated environments.
• Define L1/L2/L3 operational boundaries and escalation paths.
• Establish maintenance, support, service, and operating procedures.
• Ensure each deployment has a clearly documented operational ownership model.
• Develop mechanisms that allow customer environments to become increasingly operationally independent where appropriate.
• Own Learning, Training Certification
• Build the training and competency framework for people operating Cerebras infrastructure.
• Develop training for Central Ops, SiteOps/DC Ops

Job description

Cerebras Systems is seeking a Senior Manager, Service Operations Enablement to own the transition from deployment to production and to build the operating capabilities across Cerebras infrastructure and service lifecycle.

This leader will drive Operational Readiness, On-Prem O M, Operator Enablement, Training Certification, and operational due diligence for new infrastructure environments, ensuring scalable OM models and clearly defined ownership across Cerebras-operated, partner-operated, and