Head of Operational Readiness & Service Enablement

Cerebras; Sunnyvale (CA); Vor Ort; USD 180.000 - 280.000; Vollzeit

Zusammenfassung

Cerebras Systems in Sunnyvale, CA seeks a Senior Manager, Service Operations & Enablement to own the transition from build to production across on-prem, colocation, and customer environments. Lead Operational Readiness, On-Prem O&M, training, certification, and due diligence for new deployments.

You will define repeatable Ready-for-Service processes, establish ownership models, and build scalable, cross-functional enablement programs to reduce hand-offs and improve reliability across Cerebras

Qualifikationen

• 8+ years in infrastructure or service operations and readiness.
• Experience building repeatable readiness and training programs.
• Proven cross-functional leadership across teams and customers.

Aufgaben

• Define and own operational readiness for new deployments across environments.
• Lead O&M model development and role-based ownership across Cerebras, partners, and customers.
• Create training, certification, and competency frameworks for operators.
• Establish runbooks, playbooks, and escalations to reduce incidents.
• Drive readiness metrics and continuous improvement of production readiness.

Kenntnisse

Infrastructure operations

Service operations leadership

Technical enablement

Cross-functional collaboration

Customer-facing communication

Program management

Tools

Monitoring systems

Incident response

Jobbeschreibung

Cerebras Systems in Sunnyvale, CA seeks a Senior Manager, Service Operations & Enablement to own the transition from build to production across on-prem, colocation, and customer environments. Lead Operational Readiness, On-Prem O&M, training, certification, and due diligence for new deployments.

You will define repeatable Ready-for-Service processes, establish ownership models, and build scalable, cross-functional enablement programs to reduce hand-offs and improve reliability across Cerebras