Senior Manager, Service Engineering

LSEG (London Stock Exchange Group); New York (NY); On-site; USD 114,200 - 190,400; Full time

Benefits offered by this job

Annual Wellness Allowance

Paid time-off

401(K) Savings Plan and Company match

Job summary

LSEG (London Stock Exchange Group) is looking for a Senior Engineer in service management to ensure the availability and performance of critical services. Responsibilities include improving system reliability and writing automation to scale sustainably.

The ideal candidate holds a bachelor's degree in computer science and has significant experience with scripting, Terraform, and cloud platforms like Azure or AWS. The anticipated salary ranges from $114,200 to $190,400, along with comprehensive benefits.

Qualifications

• Minimum 8-10 years in the industry.
• Experience in DevOps concepts.
• Understanding of application security.

Responsibilities

• Support Service Level Objectives for system availability.
• Write automation to scale systems and prevent issues.
• Participate in incident response and root cause analysis.

Skills

Scripting languages (Shell, Python)

Infrastructure as Code (Terraform)

Cloud platforms (Azure, AWS, GCP)

Docker and Kubernetes

Incident response

Git workflows

Education

Bachelor's degree in computer science or related field

Tools

Datadog

BigPanda

Job description

Role Summary

We are evolving our Service Management team to move beyond support and operations. As a Senior Engineer in service management, you will be part of a diverse and inclusive organization that has full ownership of the availability, performance, and scalability of one of the most critical services at LSEG.

What You will be Doing

We are looking for people with a passion to learn, and who bring a continuous improvement mentality to our team!

• Support Managers maintain Service Level Objectives for the systems they own. Constantly measuring and improving availability, latency, and overall system health is at the core of our team's purpose.
• Write automation to scale systems sustainably, prevent service issues, or when they occur, quickly recover service.
• Partner with development teams to improve system reliability, observability, and release velocity.
• Participate in on‑call rotations, incident response, postmortems, and root cause analysis and resolution.
• Be a vocal advocate of strong/sound engineering practices that allow us to build, deploy, and run scalable, reliable, and performant services.
• Enablers for Cloud migration working with foundation and migration teams from the inception of the projects performing architectural reviews, operational acceptable testing and configuring Datadog dashboards and metrics.
• Be part of continuous learning and development culture.

What You will Bring

• A Bachelor's degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.
• Experience with scripting languages such as: Shell, Python, or similar.
• Experience in maintaining Infrastructure as Code using Terraform.
• Hands on Experience with one of the following cloud platforms: Azure, AWS, or GCP.
• Knowledge on Docker and Kubernetes.
• Observability tools like Datadog, Dynatrace or similar.
• Implement and maintain CI/CD pipelines.
• Incident response and running blameless post‑mortems.
• Proficient in Git workflows.

Preferred qualifications

• Minimum 8‑10 years in the industry.
• Experience on DevOps concepts and way of working.
• Experience with algorithms and data structures.
• Understanding of identity and access management, and application security.
• Native Azure relational databases.

We use Datadog and BigPanda for our observability stack, Terraform for our cloud infrastructure, and EntraID as our IAM solutions but we're very open to incorporating your experience with any other tools.

Career Stage

Manager

Compensation/Benefits Information

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $114,200 - $190,400. Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/"bonus plan"). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part‑time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time‑off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

Equal Employment Opportunity

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.