Senior Manager, Service Engineering

LSEG; St. Louis (MO); On-site; USD 114,200 - 190,400; Full time

Benefits offered by this job

Annual Wellness Allowance

Paid time-off

Medical, dental, and vision coverage

401(K) savings plan with company match

Job summary

LSEG is looking for a Senior Engineer to enhance our Service Management team. In this role, you will focus on the availability, performance, and scalability of critical services. Key responsibilities include supporting service management goals, writing automation for scaling systems, and improving system reliability and observability.

The ideal candidate will have a Bachelor's degree in Computer Science, 8-10 years of industry experience, and proficiency in scripting languages like Python and Shell, as well as cloud platforms such as Azure. A competitive salary range of $114,200 to $190,400 is offered, alongside additional employee benefits.

Qualifications

• 8-10 years of industry experience in relevant fields.
• Experience with DevOps concepts and practices.
• Strong knowledge of algorithms and data structures.
• Understanding of identity and access management and application security.

Responsibilities

• Ensure service availability, performance, and scalability.
• Support Managers in maintaining Service Level Objectives.
• Write automation scripts for sustainable scaling.
• Participate in on-call rotations and incident responses.
• Advocate for strong engineering practices.
• Assist in cloud migration and architectural reviews.
• Contribute to a continuous learning culture.

Skills

Scripting languages (Shell, Python)

Infrastructure as Code (Terraform)

Cloud platforms (Azure, AWS, GCP)

Docker and Kubernetes

CI/CD pipelines

Git workflows

Observability tools (Datadog, Dynatrace)

Education

Bachelor's degree in computer science or related field

Job description

Role Summary

We are evolving our Service Management team to move beyond support and operations. As a Senior Engineer in service management, you will own the availability, performance, and scalability of one of the most critical services at LSEG.

What You Will Be Doing

• Support Managers maintain Service Level Objectives for the systems they own. Constantly measuring and improving availability, latency, and overall system health is at the core of our team's purpose.
• Write automation to scale systems sustainably, prevent service issues, or when they occur, quickly recover service.
• Partner with development teams to improve system reliability, observability, and release velocity.
• Participate in on‑call rotations, incident response, postmortems, and root cause analysis and resolution.
• Be a vocal advocate of strong and sound engineering practices that allow us to build, deploy, and run scalable, reliable, and performant services.
• Act as enabler for cloud migration working with foundation and migration teams from the inception of the projects, performing architectural reviews, operational acceptance testing and configuring Datadog dashboards and metrics.
• Be part of a continuous learning and development culture.

What You Will Bring

• A Bachelor's degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.
• Experience with scripting languages such as Shell, Python, or similar.
• Experience in maintaining Infrastructure as Code using Terraform.
• Hands‑on experience with one of the following cloud platforms: Azure, AWS, or GCP.
• Knowledge of Docker and Kubernetes.
• Experience with observability tools like Datadog, Dynatrace or similar.
• Implement and maintain CI/CD pipelines.
• Incident response and running blameless post‑mortems.
• Proficient in Git workflows.

Preferred Qualifications

• Minimum 8‑10 years in the industry.
• Experience with DevOps concepts and way of working.
• Experience with algorithms and data structures.
• Understanding of identity and access management and application security.
• Native Azure relational database experience.

Compensation & Benefits

Base salary range: $114,200 – $190,400, subject to geographic location. The role is eligible for an Annual Incentive Plan (AIP). Employees are typically eligible for our Benefits program, which includes:

• Annual Wellness Allowance
• Paid time‑off
• Medical, dental, and vision coverage
• Flex Spending & Health Savings Plans
• Prescription drug plan
• 401(K) savings plan with company match
• Basic life insurance and disability benefits
• Emergency backup dependent care
• Adoption assistance and commuter assistance

Equal Opportunity Employer

LSEG offers a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and to partnering with customers to meet their sustainability objectives. We are an equal opportunities employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.