Senior Manager, Service Engineering

LSEG; New York (NY); On-site; USD 114,200 - 190,400; Full time

Benefits offered by this job

Annual Incentive Plan

Community wellness allowance

Paid time off

Medical, Dental, Vision benefits

401(k) plan with company match

Life and disability insurance

Job summary

LSEG is seeking a Senior Engineer to evolve our Service Management team, enhancing availability and performance of critical services. This role emphasizes automation, collaboration with development teams, and operational acceptability testing.

Ideal candidates will have a Bachelor's degree, 8-10 years of experience, and skills in scripting, Cloud, Docker, and observability tools. Competitive compensation ranges from $114,200 to $190,400, complemented by an Annual Incentive Plan and comprehensive benefits.

Qualifications

• 8-10 years of industry experience.
• Experience with DevOps concepts and practices.
• Proficiency in incident response and blameless post-mortems.

Responsibilities

• Support Managers in maintaining Service Level Objectives.
• Write automation to scale systems sustainably and recover quickly.
• Participate in on-call rotations and incident response.

Skills

Scripting languages (Shell, Python)

Infrastructure as Code with Terraform

Cloud services (Azure, AWS, GCP)

Docker

Kubernetes

Observability tools (Datadog, Dynatrace)

CI/CD pipelines

Git workflows

Education

Bachelor's degree in Computer Science or related field

Tools

Datadog

Terraform

BigPanda

EntraID

Job description

Role Summary
We are evolving our Service Management team to move beyond support and operations. As a Senior Engineer in service management, you will have full ownership of the availability, performance, and scalability of one of the most critical services at LSEG.

What You will be Doing:

• Support Managers maintain Service Level Objectives for the systems they own; constantly measuring and improving availability, latency, and overall system health is integral.
• Write automation to scale systems sustainably, prevent service issues, and recover quickly when they occur.
• Partner with development teams to improve system reliability, observability, and release velocity.
• Participate in on‑call rotations, incident response, post‑mortems, and root‑cause analysis and resolution.
• Advocate strong engineering practices that enable scalable, reliable, and performant services.
• Act as an enabler for cloud migration, working with foundation and migration teams from inception, performing architectural reviews, operational acceptability testing, and configuring Datadog dashboards and metrics.
• Engage in continuous learning and development.

What You will Bring:

• A Bachelor’s degree in computer science, a related technical field, or equivalent practical experience.
• Experience with scripting languages such as Shell or Python.
• Experience maintaining Infrastructure as Code with Terraform.
• Hands‑on experience with Azure, AWS, or GCP.
• Knowledge of Docker and Kubernetes.
• Experience with observability tools like Datadog or Dynatrace.
• Experience implementing and maintaining CI/CD pipelines.
• Incident response and blameless post‑mortems experience.
• Proficiency in Git workflows.

Tools used in the role include Datadog and BigPanda for observability, Terraform for cloud infrastructure, and EntraID for IAM. You are encouraged to bring experience with any relevant tools.

Preferred Qualifications:

• Minimum 8–10 years of industry experience.
• Experience with DevOps concepts and practices.
• Experience with algorithms and data structures.
• Understanding of identity and access management and application security.
• Native Azure relational database experience.

Compensation & Benefits Information:

LSEG offers competitive compensation with an anticipated base salary of $114,200 – $190,400, depending on location and level. Additional benefits include an Annual Incentive Plan, community wellness allowance, paid time off, medical, dental, vision, health savings options, a 401(k) plan with company match, and life and disability insurance. For more detail, please refer to the on‑site benefits information.

Career Stage:

Manager

Equal Opportunity Employer:

LSEG is a proud equal opportunities employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability, or any other legally protected status. We accommodate reasonable religious practices and mental or physical disability needs in accordance with applicable law.