Senior Manager – Service Delivery/Ops Manager

Genpact; Cincinnati (OH); On-site; USD 85,000 - 95,000; Full time

Job summary

Genpact is seeking a Sr. Manager – Service Delivery/Ops Manager in Cincinnati, OH.

The role focuses on leading delivery and operations for Aftermarket Services & Supply Chain with major client accounts in the US & NAM region, driving financial targets and client satisfaction. You will act as a key interface between internal operations and customers, guiding strategic account plans, mentoring teams, and ensuring high-quality service in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field is required.
• MBA preferred for leadership role.
• 8–12 years of experience in account management, client services, or related roles.
• Proven track record of managing large, complex client accounts in Aerospace & Defense sectors.

Responsibilities

• Run delivery and daily operations for Aftermarket Services & Supply Chain teams supporting client site in US & NAM region.
• Drive financial targets in existing client base.
• Serve as primary contact for key accounts to meet or exceed expectations.
• Develop and maintain strong client relationships through regular check-ins and reviews.
• Lead account planning and strategy to identify growth opportunities.
• Collaborate with sales, operations, and finance to ensure smooth service delivery.
• Track account performance metrics and report to senior leadership.
• Mentor a team of managers and client service professionals.
• Identify risks and develop mitigation strategies to ensure client retention.
• Prepare and present business reviews, proposals, and contracts.
• Ensure compliance with company policies and client requirements.

Skills

Account management

Client services

Leadership

Strategic thinking

Negotiation

Presentation skills

Communication

Problem solving

Education

Bachelor’s degree in Business Administration/Marketing or related field

MBA preferred

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Sr. Manager – Service Delivery/Ops Manager

We are seeking a detail-oriented and proactive professional to join Genpact as Manager. This role will be responsible for managing existing account portfolio. The ideal candidate will serve as a key interface between internal operations and external customers, supporting the delivery of high-quality service in a fast-paced environment. Strong organizational, communication, and problem-solving skills are essential for success in this role.

Responsibilities

• Responsible to run delivery and daily operations for Aftermarket Services & Supply Chain teams supporting client site in US & NAM region
• Responsible & accountable for driving financial target in existing client base.
• Serve as the primary point of contact for key accounts, ensuring client expectations are met or exceeded.
• Good understanding of Genpact’s capabilities & operations.
• Develop and maintain strong client relationships through regular check-ins, performance reviews, and strategic discussions.
• Lead account planning and strategy development to identify growth opportunities.
• Collaborate with sales, operations, finance, and other departments to ensure smooth service delivery.
• Track account performance metrics (e.g., revenue, profitability, customer satisfaction) and report to senior leadership.
• Manage and mentor a team of managers and client service professionals.
• Identify risks and develop mitigation strategies to ensure client retention.
• Prepare and present business reviews, proposals, and contracts.
• Ensure compliance with company policies and client requirements.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred).
• Strong Industry experience in supporting Aerospace & Defense Companies
• 8–12 years of experience in account management, client services, or related roles.
• Proven track record of managing large, complex client accounts.
• Strong leadership, interpersonal, and communication skills.
• Ability to work under pressure and manage multiple priorities.
• Significant experience in Delivery & Operations Management
• Strong quantitative and analytical skills
• Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills

Preferred Qualifications/ Skills

• Client-centric mindset with excellent relationship management skills.
• Strategic thinking and problem-solving abilities.
• Strong negotiation and presentation skills.
• Analytical mindset with attention to detail.
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is [$85,000 to $95,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Cincinnati, OH candidates are eligible for this role only.

“Los Angeles California and philadelphia, PA based candidates are not eligible for this role”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.