Senior Manager, Salesforce Data Cloud and Agentforce, Deloitte Digital

Deloitte (UK); Alabama; Hybrid; USD 119,000 - 172,000; Full time

Job summary

Deloitte Digital seeks a Salesforce Data Cloud and AgentForce Solution Architect to design and deploy advanced customer service solutions. You will integrate Data Cloud with Sales, Service and Commerce Clouds, ensure data governance, and drive AI-enabled capabilities while working in a hybrid model across UK offices.

Ideal candidates have deep Salesforce Data Cloud expertise, AI/Agentforce experience, and strong data modelling, ETL, and API integration skills to deliver scalable, secure

Qualifications

• Experience in marketing automation and data architecture within the Salesforce ecosystem.
• Cross-cloud Salesforce integrations experience.
• Proficiency in moderately complex SQL queries.
• Experience integrating with cloud data warehouses/data lakes (e.g., Snowflake, Databricks).
• Hands-on experience with Salesforce Agentforce capabilities, including AI-driven agents.
• Knowledge of Generative AI workflow design within Salesforce ecosystem.
• Familiarity with Agentic AI orchestration across Salesforce Clouds.

Responsibilities

• Develop, build and implement Salesforce Data Cloud instances with Sales, Service and Commerce Clouds.
• Drive end-to-end project execution from analysis to deployment and performance.
• Identify design and data model risks and devise mitigation strategies.
• Participate in technical design and data model workshops with Engineering and business stakeholders.
• Translate technical requirements into business narratives and present recommendations.
• Leverage new Salesforce AI features to improve solutions and efficiency.
• Maintain up-to-date technical documentation through workshops.
• Lead client discussions to gather requirements and act as a technical resource.
• Assess client requirements and communicate capabilities/limitations of Salesforce Data Cloud.
• Develop data model, segmentation, architecture, and technical specifications for workstreams.
• Lead design and development of solutions; guide development teams; ensure architectural integrity.
• Manage large-scale Salesforce Data Cloud implementations across workstreams.
• Design and integrate Agentforce-powered AI capabilities into Salesforce Data Cloud and Marketing Cloud.
• Develop Generative AI workflows for content creation, summarisation and insight generation.
• Apply Agentic AI best practices for autonomous Salesforce processes across Clouds.
• Identify AI-specific risks and align mitigation with Salesforce guidance.
• Stay updated with Salesforce AI features and recommend opportunities.

Skills

Salesforce Data Cloud

Agentforce

Data modelling

ETL

Data governance

API integration

SQL

Generative AI

AI orchestration

SOQL/APEX

Education

Platform App Builder certification

Tools

SOQL

APEX

Job description

Deloitte Digital seeks a highly skilled Salesforce Data Cloud and AgentForce Solution Architect to build and deploy cutting-edge customer service solutions. You will architect and implement integrated solutions leveraging the power of Salesforce Data Cloud to enhance AgentForce functionality. Your expertise in data modelling, ETL processes, data governance, and API integration will be key to creating robust and scalable solutions. A deep understanding of the Salesforce ecosystem, including Service Cloud and other relevant technologies, is essential.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

We're expanding fast, we're looking for people who are natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.

You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.

We are seeking a dynamic and skilled Salesforce Data Cloud and Agentforce Solution Architect with a unique blend of technical expertise and strategic acumen. The ideal candidate should possess profound knowledge in Salesforce Data Cloud as well as the Sales, Service and Commerce Clouds, complemented by a keen ability to translate complex analysis into actionable solutions that propel business growth. This role demands a self-motivated, independent problem solver who is passionate about delving into intricate details, raising pertinent questions, making informed recommendations, and driving impactful results.

• Develop, build, and implement Salesforce Data Cloud instances in conjunction with Sales, Service and Commerce Cloud.
• Drive end-to-end project execution, encompassing analysis, documentation, solution development, testing, and performance, to meet client expectations.
• Identify technical design and data model risks, confirm their validity, and devise strategies to mitigate them.
• Actively participate in technical design and data model workshops alongside Engineering Teams and business stakeholders.
• Clearly translate and communicate technical requirements and solutions to the business using story-based narratives, and present strategies and recommendations to executives.
• Leverage knowledge of new and upcoming features in the Salesforce ecosystem to recommend more efficient solutions.
• Ensure that technical documentation is consistently updated through active participation in technical workshops.
• Lead sessions to understand client needs in technical marketing and Salesforce Data Cloud requirements, and act as a crucial technical resource throughout the implementation process.
• Assess client requirements, propose effective solutions, and communicate the capabilities and limitations of Salesforce Data Cloud
• Function as a technical solution specialist within the Salesforce Data Cloud ecosystem, including components like Data streams, Unified Data Model, Transformations/Insights, Identity Resolution, Segmentations and Activations
• Develop, oversee, and maintain key data model, segmentation, architecture, code documentation, and technical specifications for designated workstreams.
• Lead the development and physical design of solutions, guide the development team, and ensure the system's architectural integrity.
• Manage workstreams in large-scale enterprise implementations, focusing on Salesforce Data Cloud architecture and data models.
• Design and integrate Agentforce-powered AI capabilities into Salesforce Data Cloud and Marketing Cloud solutions to enhance automation, customer engagement, and operational efficiency.
• Develop and optimise Generative AI workflows for tasks such as personalised content creation, summarisation, and insight generation — ensuring adherence to Salesforce Trust Layer security and compliance standards.
• Apply Agentic AI best practices to orchestrate multi-step, autonomous Salesforce processes that span across Sales, Service, Marketing, and Data Cloud.
• Identify AI-specific risks related to data usage, bias, and model behaviour, and work with stakeholders to implement mitigation strategies in line with Salesforce guidance.
• Stay up to date with new Salesforce AI ecosystem features (including Trust Layer enhancements) and proactively recommend opportunities for value creation.
  

Connect to your skills and professional experience

Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

You’ll have strong technical skills including some or all the following:

• Experience in marketing automation, data model and architecture in the Salesforce ecosystem or equivalent
• Salesforce cross-cloud integrations
• Proficiency in moderately complex SQL queries
• Experience in integrating with cloud-based data warehouses/data lakes (e.g. Snowflake, Databricks or equivalent)
• Hands-on experience with Salesforce Agentforce capabilities, including building and deploying AI-driven agents.
• Practical knowledge of Generative AI workflow design within the Salesforce ecosystem.
• Familiarity with Agentic AI orchestration for autonomous process execution across Salesforce Clouds.
• Strong understanding of the Salesforce Trust Layer and its role in secure, compliant AI deployments.

Required:

• Salesforce Data Cloud Consultant – plus experience with at least 1 end-to-end Salesforce Data Cloud implementation
• Platform App Builder certification – experience implementing Salesforce Flows
• Effective presentation skills to both technical and non-technical audiences

Preferred:

• Experience with SOQL and APEX
• Front-end coding skills (HTML, CSS/SASS, Typescript, React, XML, JSON)
  

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology and Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, Technology and Transformation

“Everyone always says "it’s the people," and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, Technology and Transformation

Our hybrid working policy

You’ll be based in London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers