Business Analyst, Consultant - Senior Manager, Commerce - Deloitte Digital

Deloitte (UK); Alabama; Hybrid; USD 60,000 - 93,000; Full time

Job summary

Deloitte Digital's Commerce offering seeks a Business Analyst to shape the future of digital commerce for global clients. You will guide clients through evolving digital landscapes, leveraging latest technologies to build scalable, customer-centric platforms.

Role emphasizes elicitation, documentation, cross-functional collaboration, and data-driven decision making, with a focus on MACH, AI features, and agile delivery.

Qualifications

• Experience on agile software development projects as a Business Analyst or adjacent role.
• Core BA expertise: requirements elicitation, analysis, and documentation (user stories, functional specs).
• Proficiency in process mapping and use case development.
• Commerce platform experience across leading platforms and a strong digital commerce mindset.
• Familiarity with MACH principles and modern composable architectures.
• Deep Agile understanding (Scrum, Kanban, SAFe) in fast-paced delivery.
• Data-driven insights and ability to visualise customer journeys.
• Understanding of how AI/Generative AI enhances product capabilities.
• Strong consulting mindset with stakeholder management and client engagement.
• Proven collaboration across design, architecture, development, and delivery teams.
• Analytical problem-solving and proactive solution framing.

Responsibilities

• Identify and translate complex business challenges into actionable solutions; drive discovery and strategic initiatives.
• Elicit, analyse, and document requirements, user stories, and functional specs; ensure alignment with client vision.
• Collaborate with cross-functional teams to enable seamless product delivery.
• Coordinate delivery efforts, apply agile methodologies, and contribute to data analysis and visualisation.
• Serve as a trusted client liaison, building relationships and aligning outcomes with business goals.
• Influence digital commerce strategy and customer journeys in a rapidly changing landscape.

Skills

Agile methodologies

Requirements elicitation

Analysis & documentation

Process mapping

Use case development

Data analysis

Customer journey mapping

AI fluency

Consulting & client engagement

Collaboration & leadership

Problem solving

Tools

Salesforce Commerce Cloud

Commerce tools

SAP Commerce Cloud

Adobe Commerce

Shopify Plus

Job description

In Deloitte's Commerce practice, we empower the world's biggest brands to design, build, and seamlessly run next-generation technology platforms. Our expertise spans the entire commerce lifecycle, from strategic advisory and innovative design through to robust implementation and ongoing operational support. We are adept at translating complex human needs into intuitive, seamless digital experiences, fundamentally transforming our clients' go-to-market operations and significantly driving growth across their organisations.

Essentially, we forge powerful partnerships with leading global enterprises, co-creating exceptional commerce experiences that resonate with customers. Our growth culture champions continuous and unwavering customer centricity, ensuring we balance rapid speed to market with uncompromising technical excellence. Joining our team means contributing to impactful transformations at the forefront of digital commerce.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

As a Business Analyst in Deloitte Digital’s Commerce offering, you will play a pivotal role in shaping the future of digital commerce for our global clients. You will be at the forefront of innovation, guiding clients through the evolving digital landscape and leveraging cutting-edge technologies to build resilient, scalable, and customer-centric commerce platforms.

About the role:

• You will be instrumental in identifying and translating complex business challenges into clear, actionable solutions. This includes driving discovery phases and shaping strategic initiatives that drive tangible business value.
• You will expertly elicit, analyse, and document detailed business requirements, user stories, and functional specifications, ensuring alignment between client vision and technical delivery.
• Your role will involve close collaboration with cross-functional teams – including designers, architects, developers, test engineers and delivery leads – to facilitate seamless execution of product delivery.
• You will also be key in coordinating delivery efforts, applying agile methodologies, and contributing to data analysis and visualisation to inform decision-making and optimise customer journeys.
• You will be a trusted point of contact for client stakeholders, cultivating strong relationships by ensuring their needs are met, and our solutions contribute directly to their business goals, embodying Deloitte's commitment to outstanding client service.
• This role offers the chance to make a significant and meaningful impact, transforming how businesses connect with their customers in a rapidly changing digital world.

Connect to your skills and professional experience

To thrive as a Business Analyst in our Commerce business, you will need to possess a strong blend of strategic insight, technical acumen and exceptional consulting capabilities. We are looking for practitioners who can adeptly navigate complex client environments, solve intricate problems, and drive successful outcomes.

Your experience should include:

• Experience:Significant experience working on agile software development projects, working as a Business Analyst or adjacent role.
• Core Business Analysis Expertise:Proven ability in requirements elicitation, analysis, documentation (user stories, functional specifications), process mapping, and use case development.
• Commerce Platform Acumen:Demonstratable experience with leading commerce platforms (e.g., Salesforce Commerce Cloud, commerce tools, SAP Commerce Cloud, Adobe Commerce, Shopify Plus) and a strong understanding of the digital commerce ecosystem.
• Composable Architecture & MACH Principles:Familiarity with modern composable commerce architectures and the principles of Microservices, API-first, Cloud-native, and Headless (MACH) to build flexible and future-proof solutions. Ability to adapt to diverse client architectural landscapes where required.
• Agile Proficiency:Deep understanding and practical application of Agile methodologies (Scrum, Kanban, SAFe) within a fast-paced delivery environment, coupled with a critical and pragmatic approach to incremental value delivery.
• Data-Driven Insights:Ability to perform data analysis, interpret key metrics, and utilise data visualisation techniques to inform requirements and optimise solutions. Proficiency in customer journey mapping is highly valued.
• AI Fluency:A practical understanding of how Artificial Intelligence and Generative AI can be applied within commerce to enhance product capabilities, improve customer experience, and boost team productivity. This includes the ability to elicit requirements for AI-driven features and integrate AI components into solutions.
• Consulting & Client Engagement: Exceptional client relationship management, stakeholder engagement, and presentation skills. Ability to act as a trusted advisor, challenge assumptions constructively, and guide clients through complex decisions.
• Collaboration & Leadership:Strong coordination skills, with the ability to work effectively across diverse, multi-disciplinary teams (design, architecture, development, delivery), whilst also mentoring and guiding junior team members.
• Problem-Solving:A proactive and analytical approach to problem-solving, with the ability to break down complex issues and propose innovative, practical solutions.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services. CMRCE

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” -Dan, Technology & Transformation

“I get to work on projects that help clients in a sector I feel truly passionate about.” -Rhiannon, Technology & Transformation

“Everyone always says ‘it’s the people,’ and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” -Gillian, Technology & Transformation

Our hybrid working policy

You’ll be based in Bristol, London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers