Associate Director, Technology Change Management, Consumer Business - Organisation Workforce Transformation

Deloitte (UK); Alabama; On-site; USD 120,000 - 170,000; Full time

Job summary

Deloitte, based in London with hybrid working, is seeking exceptional talent to drive transformation within the Consumer Business sector. The role combines leadership, client delivery and business growth, leveraging market-leading methods and data-driven approaches to deliver tangible outcomes for clients in Consumer Products, Retail, and Services.

The role emphasizes change management expertise, leadership and delivery excellence, and a proactive, consulting mindset to help clients navigate

Qualifications

• Extensive experience in delivering change management within technology-enabled transformation programmes.
• Deep understanding of the Consumer sector and its regulatory landscape.
• Leadership and delivery excellence in complex programs and stakeholder management.

Responsibilities

• Leading Complex Transformations: oversee end-to-end delivery of large-scale change management programmes for Consumer clients.
• Driving People-Centred Change: apply market-leading change management approaches to improve employee and customer experiences.
• Team Leadership & Mentorship: guide and inspire project teams, deliver outcomes independently when needed.
• Leveraging Data & AI: use data, analytics, and AI tools to generate insights and measure impact.
• Business Development & Growth: identify opportunities and support proposals and sales efforts.
• Practice Development: contribute to proposition development and thought leadership within ERI practice.
• Innovating Methodologies: contribute to evolving change management methodologies and tools.
• Thought Leadership: share knowledge to strengthen capabilities and market presence.

Job description

Are you passionate about activating transformation and delivering business outcomes for our Consumer Business clients, including those in Consumer Products, Retail, Transportation, Hospitality & Services, and Automotive?

Do you look for opportunities to help businesses realise the benefits of implementing new technology by enabling people to use them well?

Do you look for opportunities to help businesses proactively respond and adopt to change and navigate the evolving landscape that reshapes how they operate and engage with their customers, workforce, and suppliers?

If so, Deloitte’s Organisation Workforce Transformation practice (part of the wider Human Capital offering) is currently recruiting for exceptional talent to drive transformation within the Consumer Business sector. We are looking for individuals who are experienced in change management and believe their industry and technical skills, particularly those relevant to consumer business challenges, could help us grow, develop our capabilities, and better serve society.

You will have the opportunity to work across a range of consumer business client projects, building your skills and experience on the job, drawing on our market-leading methods, global assets and tools supported by our world-class professional development approach.

Having a positive social impact is at the heart of what we do. We are looking for people who share these values, as well as a passion for positive change that resonates across the consumer landscape and impacts everyday lives.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

This role offers a unique blend of leadership, client delivery, and business growth. You will be responsible for:

Client Delivery & Leadership:

Leading Complex Transformations : Spearhead the end-to-end delivery of large-scale change management programmes for Consumer clients. This includes overseeing project planning, risk management, and ensuring successful outcomes that exceed client expectations.

Driving People-Centred Change: Apply market-leading change management approaches to foster positive employee and customer experiences, ensuring the successful adoption of new technologies and operating models across the Consumer value chain.

Team Leadership & Mentorship: Guide, mentor, and inspire project teams, fostering a collaborative environment where talent thrives and innovative solutions are delivered. You will also be comfortable delivering impactful results independently when required.

Leveraging Data & AI: Utilise data, analytics, and AI tools to generate actionable insights, inform decision-making, and measure the effectiveness of change interventions, ensuring data-driven success.

Business Development & Growth:

Achieving Sales Targets: Proactively identify and shape smaller opportunities and sell-ons directly, building strong, trusted relationships with clients.

Collaborating on Major Engagements: Work seamlessly with broader Deloitte teams on very large opportunities, contributing across all elements of the sales cycle, including bid management, compelling proposal writing, and impactful pitching.

Practice Development: Play an active role in supporting the growth of our ERI practice, contributing to proposition development, methodology enhancement, and thought leadership.

Innovating Methodologies: Contribute to the continuous innovation of our change management methodologies and tools, helping to incubate and scale cutting-edge approaches across the practice.

Thought Leadership: Help capture and share knowledge, strengthening our capabilities and market presence in technology-enabled change for the Consumer sector.

Connect to your skills and professional experience

We are seeking a motivated individual who is eager to grow and develop, bringing a blend of industry insight, change management expertise, and a passion for technology. Your experience should demonstrate:

Proven Change Management Expertise: Extensive experience in delivering change management within technology-enabled transformation programmes, ideally leveraging data and AI to inform and measure change effectiveness

Consumer Sector Acumen: Deep understanding of the Consumer sector, including its unique challenges, market dynamics, and regulatory landscape

Leadership & Delivery Excellence: A track record of leading and delivering complex transformation projects, guiding teams, and building strong client and stakeholder relationships.

Business Development Acumen: Demonstrated ability to identify opportunities, contribute to proposals, and support business growth.

Analytical & Strategic Thinking: Strong analytical skills, with the ability to interpret data, generate insights, and translate findings into practical, impactful actions.

Technological Enthusiasm: Genuine enthusiasm for technology, AI, and data, seeing technological disruption as an opportunity to drive value. Familiarity with agile methodologies and digital transformation best practices is highly desirable.

Exceptional Communication: Excellent communication and stakeholder management skills, with the ability to influence and engage effectively at all levels.

Consulting Mindset: Experience in consulting or internal change roles within the private sector, thriving in fast-paced, multidisciplinary environments.

Continuous Learner: A passion for continuous learning and personal growth, always seeking to expand your knowledge and adapt to new challenges.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Human Capital

People are what powers enterprise. That’s why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors.” – Sophia, Technology and Transformation

Our hybrid working policy

You’ll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers