Senior Manager, Sales Ops & Process Excellence

Mars Incorporated; Chicago (IL); On-site; USD 134,000 - 185,000; Full time

Benefits offered by this job

Variable pay

Medical and dental benefits

401k plan

Paid time off

Job summary

Mars Incorporated's Accelerator division seeks a Continuous Improvement Senior Manager to drive sales operations excellence across planning, execution, customer support and commercialization.

You will lead cross-functional improvement initiatives, develop scalable processes, establish governance, and partner with technology teams to automate manual tasks and improve data accessibility. This role reports to the Sales Operations Sr Director and offers competitive compensation with benefits.

Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, Analytics, Operations, or related field.
• 5+ years in Sales Operations, Commercial Operations, Supply Chain, or related.
• Experience leading cross-functional projects and change initiatives.
• Strong analytical, problem-solving, and project management skills.
• Experience documenting processes, governance, and SOPs.
• Advanced proficiency in Excel, Power BI, or similar analytics tools.
• Strong communication, facilitation, and stakeholder management capabilities.

Responsibilities

• Lead continuous improvement initiatives across sales planning, execution, customer support, and operations.
• Identify opportunities to improve effectiveness, efficiency, speed, quality, and user experience across Sales Operations.
• Facilitate root cause analysis and implement sustainable solutions.
• Establish governance, documentation standards, and best practices to improve process consistency.
• Partner with technology teams to automate manual processes and improve data accessibility.
• Drive enhancements to governance, reporting, performance reviews, and decision-making tools.
• Partner with Sales, Supply Chain, and Commercial teams to improve speed-to-market and execution quality.

Skills

Sales operations

Cross-functional leadership

Analytical thinking

Project management

Process documentation

Excel

Power BI

Stakeholder management

Education

Bachelor's degree

Tools

Power BI

Job description

Mars Incorporated's Accelerator division seeks a Continuous Improvement Senior Manager to drive sales operations excellence across planning, execution, customer support and commercialization.

You will lead cross-functional improvement initiatives, develop scalable processes, establish governance, and partner with technology teams to automate manual tasks and improve data accessibility. This role reports to the Sales Operations Sr Director and offers competitive compensation with benefits.