Senior Manager, Sales Operations

Wolverine Worldwide; Rockford (MI); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Travel potential

Job summary

Wolverine Worldwide's Merrell brand is seeking a Senior Manager, Sales Operations to orchestrate and optimize product delivery to market. You will partner with Brand Leadership, Sales, Finance and DCs to maximize on-time shipments, manage budgets, and drive revenue growth.

The role requires 8+ years in Sales Ops, strong analytical skills, and proficiency in Excel, Power BI and SAP. This is a hybrid position based in Rockford, MI with a three-day in-office schedule and two days remote.

Qualifications

• Bachelor’s degree in business or related field.
• 8+ years of experience in Sales Operations and/or Sales Planning.
• Strong analytical skills and ability to think strategically.
• Ability to negotiate and influence policy‑making on critical matters.
• Excellent oral and written communication skills.
• Proficiency with Excel, Power BI, and SAP, and experience with large data sets.

Responsibilities

• Own weekly open-to-ship reporting at account and department level against year‑to‑year and budget.
• Mitigate risk to business through partnership with DC operations, customer service, and other operational partners to ensure orders flow seamlessly.
• Guide Customer Service and DC Management in planning order releases and shipments, and servicing customers.
• Work with sales management and individual sales reps to solve daily issues and challenges.
• Ensure backlog integrity and reliability – review and direct any necessary changes to the backlog and oversee the contract management process.
• In partnership with Sales Leadership, develop and track Sales Promotion and Incentive Programs.
• Serve as subject matter expert of company enterprise systems (SAP, B2B, EDI), setting up these systems (rules/parameters), and determining the coding of data entered into these systems to drive revenue‑producing efficiencies and meet consumer and retailer targets.
• Own various sales and inventory reports, manage system integrity for the division, monitor wholesale & MSRP customer pricing, and manage the B2B site.
• Work with Sales Planning to develop a MAP list and monitor MAP pricing in the market.
• Calculate Sales teams’ SIPs targets and report monthly to the team.
• Manage account/territory reorganizations systematically and handle new account set‑ups in the system.
• Proactively identify opportunities for sales process improvement, including bi‑annual reviews of account assignments and streamlining processes.
• Implement, train, and manage sales‑enhancing technologies for the sales team.
• Perform duties consistent with the Company’s AAP/EEO goals and policies.
• Perform other duties as required/assigned by manager.

Skills

Excel

Power BI

SAP

Education

Bachelor’s degree in business or related field

Job description

Senior Manager, Sales Operations – Merrell

The Senior Manager, Sales Operations for Merrell orchestrates and coordinates all activities for delivering product to market, focusing on consumer and retailer satisfaction and achieving planned revenues in accordance with brand strategies and situational tactics for their assigned brand/region. They act as the hub between Brand Leadership, Sales Management, Finance, Demand Planning, Credit, Customer Service, and the DC’s to execute product deliveries while maximizing the use of available inventories.

Primary Duties

• Own weekly open-to-ship reporting at account and department level against year‑to‑year and budget.
• Mitigate risk to business through partnership with DC operations, customer service, and other operational partners to ensure orders flow seamlessly.
• Guide Customer Service and DC Management in planning order releases and shipments, and servicing customers.
• Work with sales management and individual sales reps to solve daily issues and challenges.
• Ensure backlog integrity and reliability – review and direct any necessary changes to the backlog and oversee the contract management process.
• In partnership with Sales Leadership, develop and track Sales Promotion and Incentive Programs.
• Serve as subject matter expert of company enterprise systems (SAP, B2B, EDI), setting up these systems (rules/parameters), and determining the coding of data entered into these systems to drive revenue‑producing efficiencies and meet consumer and retailer targets.
• Own various sales and inventory reports, manage system integrity for the division, monitor wholesale & MSRP customer pricing, and manage the B2B site.
• Work with Sales Planning to develop a MAP list and monitor MAP pricing in the market.
• Calculate Sales teams’ Sales Incentive Plans (SIPs) targets and report monthly to the team.
• Manage account/territory reorganizations systematically and handle new account set‑ups in the system.
• Proactively identify opportunities for sales process improvement, including bi‑annual reviews of account assignments and streamlining processes.
• Implement, train, and manage sales‑enhancing technologies for the sales team.
• Perform duties consistent with the Company’s AAP/EEO goals and policies.
• Perform other duties as required/assigned by manager.

Knowledge, Skills, and Abilities Required

• Bachelor’s degree in business or related field.
• At least 8+ years of experience in Sales Operations and/or Sales Planning.
• Intellectual curiosity and a desire to use data to identify and illustrate product sales and market trends.
• Strong analytical skills and ability to think strategically.
• Ability to negotiate and influence policy‑making on critical matters.
• Proficiency with Excel, Power BI, and SAP, and experience with large data sets.
• Excellent oral and written communication skills.
• A natural leader and team player with the ability to work closely with and manage others.
• Ability to establish and maintain effective working relationships both internally and externally.
• Ability to multi‑task and a willingness to step in to get the job done.

Working Conditions

Normal office environment. Some travel may be required.

Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.

Equal Employment Opportunity

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal‑opportunity employer and aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.