Senior Manager, Sales Operations

FashionUnited; Rockford (IL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Wolverine Worldwide's Merrell brand seeks a Senior Manager, Sales Operations to orchestrate delivery of product to market, partner cross-functionally, and drive revenue targets. You will own reporting, pricing, and system integrity (SAP, B2B, EDI) while guiding planning with DCs and CS teams.

You will lead promotions, track SIPs, and optimize processes with a data-driven mindset, contributing to a flexible hybrid work model in the United States.

Qualifications

• Bachelor's degree in business or related field.
• 8+ years in Sales Operations or Sales Planning.
• Strong analytical skills and data-driven decision making.
• Proficiency with Excel, Power BI, SAP; experience with large data sets.
• Excellent communication, leadership, and cross-functional collaboration.

Responsibilities

• Own weekly Open to Ship reporting at account and department level.
• Mitigate risk by coordinating with DC operations and customer service.
• Guide CS and DC in planning order releases and shipments.
• Ensure backlog integrity and oversee contract management processes.
• Develop and track Sales Promotions and SIPs with Sales Leadership.
• Expert in SAP, B2B, and EDI; configure data rules and parameters.
• Own sales and inventory reports; monitor pricing and B2B portal.
• Collaborate on MAP pricing and regional sales initiatives.
• Calculate SIP targets with Sales Management and report monthly.
• Lead account/territory reorganizations and new account setups.
• Identify process improvements and implement sales technologies.
• Support AAP/EEO goals and policies; perform other duties as assigned.

Skills

SAP

Power BI

Excel

Data analysis

Leadership

Education

Bachelor's degree in business or related field

Tools

EDI systems

B2B portal

Job description

The Senior Manager, Sales Operations for Merrell orchestrates and coordinates all activities for delivering product to market. The focus is consumer and retailer satisfaction and achieving planned revenues; all in accordance with brand strategies and situational tactics for their assigned brand/region. They act as the hub between Brand Leadership, Sales Management, Finance, Demand Planning, Credit, Customer Service, and the DC’s to execute product deliveries and while maximizing the use of available inventories.

Primary Duties

• Own weekly Open to Ship reporting at account and department-level against LY, budget.
• Mitigate risk to business through partnership with DC operations, customer service, and other matrix operational partners to ensure orders flow seamlessly.
• Guides Customer Service and DC Management in planning order releases and shipments, and servicing customers. Works with sales management and individual sales reps to solve daily issues and challenges.
• Key stakeholder in ensuring backlog integrity and reliability – responsible for reviewing and directing any changes necessary in backlog and overseeing contract management process.
• In partnership with Sales Leadership, develop and track Sales Promotion and Incentive Programs.
• Subject matter expert of company enterprise systems (SAP, B2B, EDI), setting-up these systems (rules / parameters), and determining the coding of data entered into these systems, for driving revenue producing efficiencies, and meeting a number of consumer and retailer targets.
• Overall owner of various sales and inventory reports, manage system integrity for the division, monitor Wholesale & MSRP customer pricing, management of B2B site.
• Work with Sales Planning to develop MAP list. Monitor MAP pricing out in the market.
• Work with Sales Management to calculate the Sales teams Sales Incentive Plans (SIPs) targets. Track and report out monthly to the team.
• Manage any account / territory reorganizations systemically. Handle new account set ups in the system.
• Proactively identify opportunities for sales process improvement, including but not limited to bi-annual reviews of account assignments and streamlining processes.
• Implement, train, and manage sales enhancing technologies for the sales team.
• Performs duties consistent with the Company’s AAP/EEO goals and policies.
• Performs other duties as required/assigned by manager.

Knowledge, Skills and Abilities Required

• Bachelor’s degree in business or related field
• In-depth knowledge required for the role is typically developed by having 8+ years of experience in Sales Operations and/or Sales Planning.
• Intellectual curiosity and a desire to use data to identify and illustrate product sales and market trends
• Strong analytical skills and ability to think strategically
• Ability to negotiate and influence policymaking on critical matters
• Proficiency with excel, Power BI, and SAP, and large data sets preferred.
• Excellent oral and written communication skills
• A natural leader and team player with the ability to work closely with and manage others
• Ability to establish and maintain effective working relationships both internally and externally.
• Ability to multi-task and a willingness to step in to get the job done

Working Conditions

Normal office environment. Some travel may be required.

Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.