Senior Manager, Sales Development

servicetitan; United States; On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Flexible time off

Health insurance

Parental leave

Fertility assistance

401k match

Telehealth options

Job summary

ServiceTitan in the United States is seeking a Senior SDR Manager who will shape and execute our outbound sales strategy, recruit and train a large SDR team, and partner with leadership to build the country's best front-line organization.

You will manage residential SDR Managers, drive pipeline, monitor metrics, coach on best practices, and report KPIs to the Director of Sales Development. A vibrant, data-driven leader with SFDC and Salesloft experience thrives here.

Qualifications

• 2+ years XDR management experience preferred.
• 1+ year sales management experience preferred.
• Direct experience as XDR or strong knowledge of day-to-day workflows.
• Outbound prospecting experience, not just inbound leads.
• Track record of leading a high-performing sales dev team.
• Strong outbound pipeline generation knowledge.
• Excellent communication and presentation skills.
• High emotional intelligence and accountability.

Responsibilities

• Manage core residential SDR Managers on objectives and performance.
• Provide, equip, and implement manager best practices.
• Own core residential SDR team quota attainment.
• Monitor lead processes, metrics, and pipeline creation.
• Shape and implement SDR strategy and processes.
• Coach SDRs on best practices and stay current with trends.
• Mentor team and steward the ServiceTitan organization.
• Report KPIs to Director of Sales Dev.
• Recruit, interview, and onboard new team members.
• Conduct weekly 1X1s with each SDR Manager.
• Collaborate with extended XDR management team.
• Evaluate new technologies to drive performance.

Skills

XDR Management

Sales Management

Outbound Calling

Salesforce

Salesloft

Data Analysis

Leadership

Tools

Salesforce (SFDC)

Salesloft

Job description

Ready to be a Titan?

As the Senior SDR Manager, you will play a pivotal role in shaping and implementing ServiceTitan's Outbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you.

Your primary focus will be leading the outbound core residential SDR front-line management team. Cold Calls, Cold Emails, Direct Mail, Creative Follow-up, whatever it takes to help us find and help as many service contractors as we can. This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country. The Senior SDR Manager is responsible for implementing and executing consistent best practices across the management team.

What you'll do:

• Manage the core residential SDR Managers on objectives and performance achievement
• Provide, equip, and implement manager best practices for consistent performance
• Ownership over core residential SDR team quota attainment
• Monitor lead processes, metrics, and catalyze pipeline creation
• Shape and implement SDR strategy and processes
• Stay abreast of and coach SDRs on best practices
• Serve as a mentor for your team and be a steward of the ServiceTitan organization
• Report to Director of Sales Dev on operational and financial KPIs
• Motivate, incent, and recognize team members to encourage top performanceRecruit, interview, and onboard new Team Members
• Conduct weekly 1X1s with each residential core SDR Manager
• Work and partner closely with extended XDR management team
• Help evaluate new technologies and programs to drive superior performance

What you'll bring:

• Strong preference for 2+ years of XDR Management experience
• Strong preference for 1+ years sales management experience
• Direct experience as XDR and/or robust knowledge of day-to-day workflows
• Outbound specific cold-calling experience, not just handling inbound leads
• Track-record of success managing a high performing sales dev team
• Strong understanding of outbound pipeline generation processes
• Enthusiastic and vibrant attitude
• Expert communication and presentation skills
• Strong interpersonal skills and high emotional intelligence
• Analytical mindset comfortable generating reports and identifying trends in data
• Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
• Culture of accountability and ownership
• Experience with Salesforce (SFDC) CRM, Salesloft, and associated tech stack items strongly prefered

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, b