Associate Strategic Development Manager

ServiceTitan, Inc.; Hawaii; Hybrid; USD 43,000 - 47,000; Full time

Benefits offered by this job

Flexible time off

Onboarding and leadership training

Bonus program

Medical, dental and vision

401k match

Fertility support

Job summary

ServiceTitan is seeking an Associate SDM to drive strategic enterprise opportunities in a high-impact role. You will support mega accounts through cold outreach, demonstrations, and cross-functional collaboration, coordinating with Product, Engineering, and FP&A teams.

The position emphasizes relationship-building, pipeline generation, and executive-level support, with a hybrid work schedule and strong earning potential through base pay plus commissions.

Qualifications

• 3+ years of SDR experience with calling into large accounts.
• Experience with large complex organizations and executive management support at the highest levels.
• Excellent interpersonal, communication, and presentation skills.
• Ability to multi-task in a fast-paced environment.
• Strong skills with Microsoft Word/Excel/PowerPoint or Google Docs/Sheets/Slides.
• Bachelor's degree strongly preferred; high school diploma required.
• Travel may be required.

Responsibilities

• Support in developing mega enterprise business to sell ServiceTitan's product and services through relationships, cold calling, trade shows, and conferences.
• Generate new business opportunities through outbound cold calling campaigns and pipeline generation to hit quotas and conversion metrics.
• Act as a support contact for prospects throughout the sales cycle.
• Coordinate meetings with internal stakeholders and prospective customers; manage campaigns/sequences via email, tasks, and calls.
• Qualify inbound leads, complete needs assessments, and schedule demos for sales consultants.
• Identify client needs and tailor products/services accordingly.
• Assist in sales collateral and deal organization to progress deals.
• Collaborate with Solution Engineering, Partnerships, Pro Products, Client Services, FP&A, and Product teams.
• Stay up to date with market opportunities, products, pricing and payment plans.
• Report to the SDM Manager and work with the Strategic Accounts team.

Skills

SDR experience

Enterprise sales

Communication skills

Multitasking

Presentation tools

Education

High school diploma

Bachelor's degree preferred

Tools

Salesforce

Gong

Microsoft Office

Google Workspace

Job description

Ready to be a Titan?

As an Associate SDM, you'll be part of a purpose-driven team providing a game-changing product that makes an extraordinary difference in our customers’ lives. This is a high-impact, experienced role focused on generating business within the Strategic Enterprise segment.

What you'll do:

• Business Development Support: Support in the development of new mega enterprise business to sell Service Titan's product and services through relationships, cold calling, trade shows, and conferences.
• Pipeline Generation: Generate new business opportunities through outbound cold calling campaigns, generating pipeline to hit an individual quota and conversion metrics per company standards.
• Sales Cycle Support: Act as a support contact for prospects throughout the sales cycle.
• Campaign Management: Coordinate meetings with various internal stakeholders and prospective customers; project and manage open campaigns/sequences via email, task, and call completion.
• Lead Qualification: Contact and qualify in-bound leads, complete needs assessment, and schedule demos for sales consultants.
• Needs Assessment: Identify client needs and collect appropriate products/services for client needs.
• Deal Organization: Assist in sales collateral and deal organization throughout the sales process to progress deals in a positive direction.
• Internal Collaboration: Work with internal resources to include Solution Engineering, Partnerships, Pro Products, Client Services, FP&A, and the Product teams.
• Market Awareness: Proactively seek new business opportunities in the market and stay up to date with new products/services and new pricing/payment plans.
• Team Alignment: Report to the SDM Manager and work closely with the team focused on Strategic Accounts.

What you'll bring:

• Sales Experience: 3+ Years of SDR experience with calling into large accounts required, 5+ years of industry experience preferred.
• Enterprise Expertise: Expertise in working with large complex organizations and providing executive management support at the highest levels.
• Communication: Excellent interpersonal, communication, and presentation skills.
• Agility: Ability to multi-task in a fast-paced environment.
• Technical Proficiency: Strong skills on presentation products; Microsoft Word/Excel/Powerpoint or Google Suite Docs/Sheets/Slides.
• Education: High school diploma is required, Bachelor's degree is strongly preferred.
• Travel: Travel may be required.

Our Investment in Your Success:

• We invest in high-performing individuals by providing the structure and opportunities for professional excellence.
• Growth Through Exposure: Thrive in an environment where you are constantly exposed to and learn from our top sales executives. We provide the resources and opportunity; your proactive approach will pave the way for advancement into roles like Sales Executive or Sales Leadership.
• High Earning Potential: Your proven hard work is directly rewarded with a highly competitive and generous compensation package.
• Master Our Tech Stack: Utilize and receive training on advanced sales tools including Salesforce, Gong, and other Enterprise-focused enablement technologies.
• Hybrid Schedule: Our policy states that if you are within ~40 miles of a Hub office, you will be required to work from the office 1-2 days a week.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.

We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan Commitment to Fair Compensation:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith hourly rate estimate for this role is Zone 1: $33.85 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $31.60 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.

About ServiceTitan:

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.