Senior Manager, Risk Operations - Payments and Fraud

Scribd, Inc.; Atlanta (GA); On-site; USD 115,000 - 167,000; Full time

Job summary

Scribd, Inc. is looking for a Senior Manager in Risk Operations to lead a team focused on payments and fraud risk management. This role involves developing proactive strategies to enhance business outcomes and collaborating across departments. The ideal candidate will have extensive experience in risk operations and a strong analytical background. Benefits include health coverage, retirement matching, and more.

Benefits

Health insurance

Parental leave

Disability plans

Retirement matching

Home office stipend

Learning allowances

Wellness stipends

Mental health resources

Free Scribd subscription

Qualifications

• 6+ years in Payments Risk, Fraud Prevention, or Risk Operations.
• Experience managing chargeback programs and optimizing fraud rules.

Responsibilities

• Monitor and reduce chargebacks, manage dispute strategies.
• Analyze trends, implement fraud rules, and lead investigations.
• Collaborate to enhance payment processes and future-proof against risks.

Skills

Analytical Skills

Strategic Thinking

Clear Communication

Tools

SQL

Databricks

Looker

Job description

Senior Manager, Risk Operations - Payments and Fraud

Join Scribd, Inc. as a Senior Manager, Risk Operations - Payments and Fraud.

Our mission is to spark human curiosity by creating a world of stories and knowledge, democratizing ideas, and empowering collective expertise through products like Everand, Scribd, and Slideshare.

We foster a culture of authenticity, boldness, debate, and customer-centric action. Our flexible work policy, Scribd Flex, balances individual needs with community engagement, requiring occasional in-person attendance for all employees.

We value "GRIT": demonstrating passion and perseverance toward long-term goals, and setting and achieving goals, results, innovating, and positively influencing the team.

About the Role

The Risk Operations team safeguards our business by managing payments and fraud risk, aiming to reduce costs and enhance value. As Sr. Manager of Risk Operations, Payments & Fraud, you will lead a team of analysts, collaborating across departments to implement proactive risk management strategies that improve business outcomes.

Responsibilities

1. Chargeback Strategy & Prevention: Monitor and reduce chargebacks, manage dispute strategies, and vendor relationships.
2. Fraud Detection & Rule Optimization: Analyze trends, implement fraud rules, and lead investigations.
3. Payments Optimization Support: Collaborate with Product, Analytics, and Finance to enhance payment processes and future-proof against risks.
4. Cross-Functional Risk Insights: Provide dashboards, reports, and updates to leadership, prioritize risks, and advocate for improvements.

Requirements

• 6+ years in Payments Risk, Fraud Prevention, or Risk Operations.
• Experience managing chargeback programs and optimizing fraud rules.
• Hands-on with risk software and tools, global payments knowledge, strong analytical skills.
• Excellent cross-functional partnership skills, strategic thinking, clear communication, and 1+ year of people management.

Preferred Skills

• Experience with SQL, Databricks, Looker.

Compensation & Location

Salary ranges vary by location, e.g., California: $132,000–$175,000; US outside California: $115,000–$166,500; Canada: $115,000–$161,250 CAD. Benefits include health coverage, parental leave, 401k/RSP matching, stipends, and more. Candidates must reside within specified cities in the US, Canada, or Mexico.

Benefits & Perks

• Health insurance, parental leave, disability plans, retirement matching, home office stipend, learning allowances, wellness stipends, mental health resources, free Scribd subscription, and more.

Additional Info

Access to AI tools, inclusive interview process, and a commitment to diversity and equal opportunity.