Senior Manager, Retail Labor & Workforce Analytics

The J.Jill Group; Quincy (MA); Hybrid; USD 135,000 - 155,000; Full time

Benefits offered by this job

Bonus eligible

401(k) matching + tuition assistance

Medical, dental, vision, LTD/STD

Job summary

J.Jill is seeking a Senior Manager of Retail Labor & Workload to lead forecasting, labor modeling, and scheduling across the store network. You will own payroll forecasting, OpEx budgeting, and analytics to drive store productivity and customer experience.

Reporting to Senior Director of Store Operations & Experience, you will manage a Data Analyst and partner with Finance, HR, IT, and field teams to implement workforce strategies in a fast-paced, growth-focused environment.

Qualifications

• Bachelor’s degree in Business, Finance, Retail Management, Operations, Analytics, or related field.
• 6+ years of experience in retail workforce management, labor planning, store operations, finance, analytics, project management, or a related function.
• Experience with sales, workload, payroll forecasting, labor modeling, and workforce management systems in a multi-unit retail environment.
• Demonstrated experience leading cross-functional projects and initiatives from planning through implementation.
• Experience with budgeting, forecasting, and P&L management required.
• Previous people leadership experience preferred.
• Apparel, specialty retail, or consumer-facing industry experience strongly preferred.

Responsibilities

• Own store sales, workload, and payroll forecasting, aligning labor plans with business trends, workload drivers, and financial objectives.
• Develop and optimize labor models, workload standards, and scheduling practices to improve productivity, drive sales, and support an elevated customer experience.
• Evaluate labor and workload needs around peak periods, promotional activity, product launches, and other key business initiatives.
• Monitor labor, payroll, and scheduling KPIs to identify trends, risks, opportunities, and recommended actions.
• Partner with Retail leadership and field teams to continuously improve labor allocation, store productivity, and overall execution.
• Lead the optimization of workforce management and scheduling tools, including labor models, scheduling rules, system configurations, and reporting.
• Identify opportunities to improve forecasting, scheduling, and labor allocation through technology, automation, and analytics.
• Partner with IT, HR, Payroll, Finance, and other teams on system enhancements, testing, implementation, and change management.
• Support compliance with applicable labor requirements and company scheduling policies.
• Develop and maintain standard operating procedures, tools, and training materials to support consistent adoption of labor and workload processes across the field.
• Partner with field and cross-functional teams to support training and ongoing education related to workforce management tools, scheduling practices, and labor processes.
• Build, forecast, reconcile, and manage the Retail OpEx budget in partnership with Finance and Retail leadership.
• Monitor payroll and operating expense performance, explaining variances and recommending actions.
• Develop reporting and analytics that provide visibility into labor productivity, workload, payroll, and store performance.
• Translate financial and operational data into actionable insights and recommendations for Retail leadership.
• Partner across Store Operations, field leadership, Finance, HR, IT, and Payroll to align labor and workload strategies with business priorities.
• Lead and develop a Data Analyst, ensuring reporting and analysis support effective business decisions.
• Lead adoption of new labor processes, tools, and ways of working across the field.
• Synthesize and size workload and store capacity to assess the impact of initiatives and support effective prioritization and planning.
• Identify opportunities to simplify workload, improve processes, and create greater store capacity for customer-facing and selling activities.
• Lead cross-functional projects from planning through implementation, establishing clear objectives, timelines, milestones, ownership, and measures of success.
• Manage multiple priorities and initiatives simultaneously, identifying risks, dependencies, and resource needs while ensuring timely execution.
• Provide clear project updates and recommendations to key stakeholders and leadership.

Skills

Labor planning

Forecasting

Workload management

Scheduling

Cross-functional leadership

Excel/BI tools

Workforce management systems

Education

Bachelor’s degree in Business, Finance, Retail Management, Operations, Analytics

Tools

UKG Kronos

Legion

BI tools

Job description

J.Jill is seeking a Senior Manager of Retail Labor & Workload to lead forecasting, labor modeling, and scheduling across the store network. You will own payroll forecasting, OpEx budgeting, and analytics to drive store productivity and customer experience.

Reporting to Senior Director of Store Operations & Experience, you will manage a Data Analyst and partner with Finance, HR, IT, and field teams to implement workforce strategies in a fast-paced, growth-focused environment.