Senior Manager, Reputation & Crisis Communications

Samsung Electronics; Plano (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Samsung Electronics America, Inc. seeks a Senior Manager of Risk & Reputation to drive a multi-year media strategy, monitor brand risks, and advise executives on crisis communications.

The role emphasizes proactive risk assessment, collaboration with stakeholders, and leadership of a specialized team focused on protecting and enhancing the company’s reputation in the U.S. The Senior Manager will lead advisory efforts on national media stories, educate executives on crisis response, and shape

Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, or related field.
• Minimum of 8+ years of experience in risk management, corporate communications, journalism, or related field.
• Experience working directly with journalists, editors, and media professionals.
• Experience writing PR materials such as press releases, pitches, and story development.
• Experience managing PR agencies and technology vendors.
• Experience optimizing media measurement tools.
• Experience leading discussions with executives on large-scale issues.
• Experience designing training for executives and SEA employees.
• Experience with crisis management, risk assessment, and crisis strategy.

Responsibilities

• Lead a multi-year strategy to evolve SEA’s reputational risk and crisis management program and advise executives on national media stories and crisis responses.
• Collaborate with internal stakeholders to monitor external trends affecting the company’s reputation.
• Educate non-U.S. executives on crisis management and communications.
• Analyze media landscape and advise executives on media engagement; drive data-driven strategy with domestic and international media.
• Lead projects such as press releases, interviews, and Samsung Spotlight moments; support SEA Corporate Communications.
• Coach executives on media policies and messaging consistency across SEA spokespeople.
• Design intelligence reports and media insights to bolster PR efforts.
• Coordinate crisis response plans and communicate with key stakeholders timely.
• Provide strategic guidance on reputation initiatives aligned with corporate objectives.
• Regularly perform risk assessments and report findings to senior leadership.

Skills

Media relations

PR writing

Crisis management

Executive coaching

Education

Bachelor’s degree in Communications/Public Relations/Journalism

Job description

Samsung Electronics America, Inc. seeks a Senior Manager of Risk & Reputation to drive a multi-year media strategy, monitor brand risks, and advise executives on crisis communications.

The role emphasizes proactive risk assessment, collaboration with stakeholders, and leadership of a specialized team focused on protecting and enhancing the company’s reputation in the U.S. The Senior Manager will lead advisory efforts on national media stories, educate executives on crisis response, and shape